Martha Maseko
Windhoek
Summary
Efficient dispatcher with proven skills in route optimization, invoice processing, and customer service. Expertise in coordinating dispatch schedules to enhance operational efficiency and ensure timely deliveries. Detail-oriented professional with strong background in dispatch coordination and office administration. Proven ability to effectively manage schedules, support team operations, and resolve customer inquiries, contributing to enhanced client satisfaction and operational success. Resourceful Dispatcher Office Assistant recognized for high productivity and efficient task completion. Skilled in emergency response coordination, route planning, and customer service management. Excel at communication, problem-solving, and time management to ensure smooth operational flow in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Dispatcher Office Assistant
CB Enterprises
Windhoek
08.2022 - 11.2025
- Coordinated daily dispatch schedules to enhance route management efficiency.
- Verified order accuracy through meticulous double-checking of details.
- Processed vendor invoices for timely payment related to dispatch operations.
- Organized compliance paperwork according to company and industry standards.
- Trained new hires on effective dispatch procedures, boosting team performance.
- Provided customer support for inquiries regarding transportation services.
- Maintained positive relationships with staff and management to promote teamwork.
- Handled incoming calls and directed them to appropriate departments or personnel.
Cashier
OK Foods Independence
Windhoek
03.2020 - 07.2022
- Processed customer transactions accurately and efficiently at a busy grocery store.
- Managed cash register operations and balanced cash drawers at the end of shifts.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled returns and exchanges while adhering to company policies and procedures.
- Promoted store loyalty programs to customers, explaining benefits clearly and effectively.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Assistant Manager
Windhoek Tattersall's
Windhoek
02.2015 - 12.2017
- Assisted in managing daily operations at Windhoek Tattersall's.
- Supported customer service initiatives to enhance guest experience and satisfaction.
- Trained new employees on company policies and operational procedures.
- Monitored compliance with health and safety regulations in the establishment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
Office Administrator
Namibia University of Science an Technology-NUST(Polytechnic)
Windhoek
01.2010 - 12.2012
- Managed office supplies and maintained inventory to support efficient operations.
- Scheduled appointments and meetings for faculty and staff to enhance productivity.
- Processed incoming mail and distributed correspondence to ensure timely communication.
- Provided administrative support to faculty during academic sessions, facilitating smooth operations.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
InvigilatorExamination
Namibia University of Science an Technology-NUST(Polytechnic)
Windhoek
01.2009 - 12.2009
- Ensured compliance with testing regulations by monitoring exam environments.
- Verified student identities and efficiently distributed testing materials.
- Assisted students with instructions and clarified exam procedures promptly.
- Maintained confidentiality of test content and student information diligently.
- Recorded attendance and reported irregularities during testing sessions.
Education
Travel, Tourism And Hospitality Magement
The International University of Management (IUM)
Windhoek12-2013
Skills
- Route optimization
- Dispatch coordination
- Order verification
- Office administration
- Invoice processing
- Customer relationship management
- Telephone and email etiquette
- Document scanning
- Filing and data archiving
- Staff supervision
- Payroll processing
- Teamwork
Languages
English
Intermediate (B1)
B1
Afrikaans
Intermediate (B1)
B1
References
References available upon request.
Timeline
Dispatcher Office Assistant
CB Enterprises
08.2022 - 11.2025
Cashier
OK Foods Independence
03.2020 - 07.2022
Assistant Manager
Windhoek Tattersall's
02.2015 - 12.2017
Office Administrator
Namibia University of Science an Technology-NUST(Polytechnic)
01.2010 - 12.2012
InvigilatorExamination
Namibia University of Science an Technology-NUST(Polytechnic)
01.2009 - 12.2009
Travel, Tourism And Hospitality Magement
The International University of Management (IUM)