MARLIYANO TRIPODI

· Deliver professional, high-volume support via phone and email, consistently exceeding performance and quality targets.

· Handle fraud-related queries and security incidents with strict confidentiality, speed, and accuracy to protect customer accounts.

· Navigate multiple core banking systems simultaneously to provide seamless, end-to-end client service.

· Resolve complex banking queries on first contact or escalate effectively through proper internal channels.

· Maintain expert knowledge of banking products, compliance standards, and fraud prevention protocols.

• Installed, configured, and maintained security systems, including CCTV, intrusion alarms, and access control.
• Diagnosed and repaired system faults promptly to maximize uptime and enhance customer satisfaction.
• Troubleshoot hardware, software, and network connectivity issues to resolve IT support requests effectively.
• Assessed client requirements to deliver tailored solutions that meet specific needs.
• Advanced from learner technician to team leader through skill development and commitment to excellence.

• Gained hands-on experience managing enterprise-level IT infrastructure components, supporting overall system functionality.
• Maintained and repaired IT equipment to ensure reliable operation of computers, servers and printers.
• Installed CCTV systems and provided on-site technical support, improving security measures for the facility.