Marizaan Esmarie Bock
Walvis Bay
Summary
Energetic Restaurant Hostess with exceptional experience-enhancing customer experiences in a service setting. Approachable and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
12
12
years of professional experience
Work History
Junior Restaurant Hostess
Carnival Cruise Lines (CCL)
11.2022 - Current
- Maintained an organized waitlist for busy times, ensuring efficient seating of over 500 guests per day.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Checking in guest guests for dinner reservations
- Attend to guest’s special dietary request
- Offering hospitality to approximately 600 guests all around the ship in a day
- Familiarizing guests with special needs, allergens, etc
- Participating in safety measures on board, including mandatory safety drills.
Restaurant Manager
Walvis Bay Yacht Club (Rojo’s Pub & Restaurant)
11.2018 - 10.2022
- Overseeing the efficient running and profitability of the restaurant and managing 40 employees
- Ensuring compliance with licensing, hygiene, and health and safety legislation/guidelines
- Handling customer inquiries and complaints
- Taking reservations and greeting and advising customers
- Solving customer complaints
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Increase booking of corporate and social events by 80%.
Education
Certificate -
CCL
Miami Florida (Onboard)2022
Certificate -
CCL
Miami Florida (Onboard)2022
Certificate -
CCL
Miami Florida (Onboard)2022
High School Diploma -
Swakopmund Secondary School
Namibia11.2005
Skills
- Excellent communication skills (oral and verbal)
- Provide excellent customer service and passion to go the extra mile to meet guests expectations
- Ability to anticipate distress or discomfort
- Excellent at resolving conflict
- Knowledge of safety procedures on board and staying alert to act in case of any emergency
- Maintaining good cleanliness and hygiene
References
Carnival Cruise Lines
- Carnival Spirit
- Carnival Horizon
- Carnival Dream
crewassistance@carnival.com
Rojos Pub & Restaurant
Mrs. Leonore Spangenberg:
Chef /Owner +264 64 221739
online@iway.na
www.rojobistro.com
Health and fitness lifestyle
Pursuing a positive healthy lifestyle by following daily workout routines, practicing gratitude, and maintaining a healthy diet.
Timeline
Junior Restaurant Hostess
Carnival Cruise Lines (CCL)
11.2022 - Current
Restaurant Manager
Walvis Bay Yacht Club (Rojo’s Pub & Restaurant)
11.2018 - 10.2022
Certificate -
CCL
Certificate -
CCL
Certificate -
CCL
High School Diploma -
Swakopmund Secondary School
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