MARIA NDAPANDULA SHAXULA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Namibia Solar Solutions
01.2020 - 06.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Fulfilled customer requests such as [Type] and [Type].
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Office Administrator
Etale Combined School
07.2014 - 08.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
Education
Certificate Level 3 - Electronics Engineering
Valombola Vocational Training Centre
Ongwediva, Oshana, Namibia Grade 12 - Obtained Grade 12
Eenhana Senior Secondary School
Eenhana 11.2011
Skills
- Flexible and Adaptable
- Maintenance and Repair
- Teambuilding
- Good Telephone Etiquette
Languages
English
Native language
English
Advanced
C1
Oshiwambo
Proficient
C2
Reference
Mrs H Shipena ( Training Officer Electronics)
Valombola Vocational Training Centre
Mobile: +264 81 2060998
Email: hshipena@yahoo.com
Mrs Lettisia Shahula(Management Director)
Namibia Solar Solutions
Mobile: +264 81 4977727
Email: lshikokola@yahoo.com
Timeline
Receptionist Administrator
Namibia Solar Solutions
01.2020 - 06.2023
Office Administrator
Etale Combined School
07.2014 - 08.2014
Certificate Level 3 - Electronics Engineering
Valombola Vocational Training Centre
Grade 12 - Obtained Grade 12
Eenhana Senior Secondary School
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