Mariaan Swart
Swakopmund,Erongo
Summary
I see myself as a motivated, hardworking individual who strives towards a successful future in the Hospitality industry. I believe that my warm, caring and friendly personality is an attraction to others.
I am an loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
I am an enthusiastic leader with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
General Lodge Manager
Wustenquell Lodge
Swakopmund, Erongo
06.2024 - Current
- Handling all Reservations and guest communications.
- Optimized resource allocation for increased profits.
- Cultivated strong relationships with clients to secure repeat business.
- Coordinated cross-departmental collaboration for improved workflow.
- Delegated tasks efficiently to maximize productivity.
- Enforced safety regulations to reduce workplace accidents.
- Liaised with suppliers to ensure timely deliveries.
- Led performance reviews, identified areas for improvement.
- Delivered high-quality products to increase customer satisfaction.
- Implemented cost reduction measures, reduced overhead expenses.
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful Lodge team.
- Hosting of guest.
- Oversee dinner and checking on guest.
- Planning of Guest activities.
- Handling of all orders, stock receive, stock count and stock GRV.
- Handling Payroll.
Lodge Assistant Manager
Neuras Wine & Wildlife Estate (Naankuse)
Maltahohe, Hardap
03.2023 - 06.2024
- Hosting of guest.
- Handled reservations and communicating with guest upon arrival.
- Handled all order for the Lodge, Maintenance, Housekeeping, Bar Shop, Wines, Staff Food and Volunteer tuck shop..
- Improved customer satisfaction by assisting with enquiries, handling complaints and providing product information.
- Handled Stock receiving, counting & GRV.
- Preparing month end summaries for the Financial Manager.
- Managed daily cash transactions for accurate end of day reports.
- Monitoring surveillance system.
- Supervised in all different departments of the Lodge to ensure everything is running smoothy.
- Preparing Payroll every month.
- Developed strong relationships with vendors for timely delivery of supplies.
- Supervised housekeeping staff for a consistently clean, welcoming environment.
- Maintained safety standards, minimising risk of accidents at the lodge.
- Managed reservations system to avoid overbooking or under-utilisation of rooms.
- Collaborated with chefs for menu planning that catered to varied tastes.
- Implemented cost control measures for efficient use of resources.
- Trained new employees for adherence to lodge policies and standards.
- Fostered team spirit amongst staff leading to enhanced productivity.
- Delivered high standard customer service by understanding guest needs and expectations.
- Ensured compliance with health regulations, maintaining hygienic conditions at all times.
- Planned menus to meet diverse dietary requirements of Volunteers.
Temporarily Supervising Front of House
Kanaan Desert Retreat (Naankuse Wildlife Estate)
Maltahohe , Hardap
01.2023 - 03.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw turndown services for guest.
- Supervised Housekeepers.
- Hosted Cocktail nights for Volunteers.
- Waitering.
- Semper Reservation & POS System.
- supervised
Personal assistant to the CEO
Independence Signs cc
Windhoek, Khomas
01.2021 - 07.2022
- Handled all Orders, Debtors & Creditors.
- Facilitated effective communication between the CEO and other staff members.
- Oversaw procurement of office supplies; ensured consistent availability for seamless operations.
- Created an organised filing system; ensured easy access to important documents.
- Arranged internal and external events to promote company culture and networking opportunities.
- Contributed to team efforts; maintained open lines of communication across departments.
- Improved office environment by implementing organisational systems and procedures.
- Handled unforeseen situations proactively; mitigated potential issues before escalation.
- Maintained confidentiality with handling sensitive documents and information.
- Handled incoming calls professionally whilst maintaining a cordial relationship with clients.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Created expense reports with matching receipts.
- Successfully delivered on tasks within tight deadlines.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Played integral role in resolving escalated disputes between creditors and debtors peacefully and professionally.
- Handled staff payroll accurately ensuring timely disbursement of salaries.
- Prepared monthly reports detailing facility usage trends informing management decision-making processes.
- Handled cash transactions accurately, ensuring financial integrity of the business.
- Performed comprehensive consolidation and cash-flow reports for accurate year-end statutory accounts.
- Handling VET Levy & Social Security of Staff members.
Hairdressing Assistant
Ilana’s Hair Gallery
Swakopmund, Erongo
03.2019 - 11.2019
- Boosted customer retention with excellent aftercare advice on hair maintenance and product usage.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
- Strengthened relationships with clients through friendly conversation during appointments.
- Aided in achieving sleek finishes by blow-drying clients' hair post-cutting or colouring services.
- Promoted salon products for increased sales revenue.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
- Maintained clean, hygienic salon environment for optimal client comfort.
- Supported senior staff during busy periods to maintain punctuality with scheduled appointments.
- Improved overall efficiency of salon by keeping all styling stations stocked with essential supplies at all times.
- Prepared clients for haircutting or styling with thorough combing and sectioning off hair.
- Shampooed, conditioned and toned clients hair to professional standards.
- Checked on customers throughout long appointments, maintaining continued comfort and contentment.
- Set up stylist work stations with client-specific formulas and tools in preparation for services.
- Provided regular refreshments and snacks for continued customer satisfaction.
- Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
- Advised clients on aftercare products to maximise style and colour longevity.
- Built successful, long-standing client relationships, increasing repeat and referral business.
Education
Advanced Course - Photography
Johan Jooste
Windhoek, Khomas 01.2021 - 01.2022
Highschool
Moria Private School
Outjo 01.2017 - 12.2018
Skills
- Customer relationship management systems
- Inspiring motivation
- Microsoft office suite proficiency
- Diplomatic communication
- Crisis handling
- Staff recruitment
- Customer relationship management
- Budget planning
Languages
English
Fluent
Afrikaans
Proficient (C2)
Affiliations
- Photography
- Drawing
- Singing
References
Naankuse Wildlife Experience
Selma Tavenor
+264 81 249 8641
Independence Signs cc
Charlene Mostert
+264 81 250 1316
Photography Course
Johan Jooste
+264 81 215 6536
Singing Lessons
Lettie Trutor
+264 81 275 6281
Ilana's Hair Gallery
Ilana Saayman
+264 81 463 5519
Timeline
General Lodge Manager
Wustenquell Lodge
06.2024 - Current
Lodge Assistant Manager
Neuras Wine & Wildlife Estate (Naankuse)
03.2023 - 06.2024
Temporarily Supervising Front of House
Kanaan Desert Retreat (Naankuse Wildlife Estate)
01.2023 - 03.2023
Personal assistant to the CEO
Independence Signs cc
01.2021 - 07.2022
Advanced Course - Photography
Johan Jooste
01.2021 - 01.2022
Hairdressing Assistant
Ilana’s Hair Gallery
03.2019 - 11.2019
Highschool
Moria Private School
01.2017 - 12.2018
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