MARIA SIMEON
Windhoek,Namibia
Summary
Detail-oriented IT specialist with expertise in troubleshooting, desktop engineering, and email server administration. Committed to delivering high-quality customer service while managing multiple tasks efficiently. Experienced in developing data backup strategies and collaborating effectively within teams. Seeking to contribute skills in a role that encourages innovation and supports organisational growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Desktop Support Engineer
Transnamib Holdings
Windhoek, Namibia
2023.09 - Current
- Provisioned systems, networks, security settings, and infrastructure during setup and maintenance.
- Installed and updated office applications on requested servers.
- Monitored daily system and network health, integrity, and process availability.
- Reviewed hardware, server, and application logs to ensure timely job completion.
- Supported daily backups, ensuring files and system data were backed up successfully.
- Created recovery tapes or disks after completing required backup routines.
- Provided technical advice to line management and system users daily.
- Maintained server and security environment through controlled software changes.
- Tested, evaluated, and installed authorized OS and related software updates.
- Administered Microsoft Active Directory for users, access, and system objects.
- Configured SAP systems for approved workflows and system settings.
- Administered file share servers to support shared storage needs.
- Maintained up-to-date knowledge of emerging technologies through continuous learning.
- Liaised with third-party suppliers for hardware repairs and oversaw cost management.
- Delivered staff training on new applications to increase user confidence.
- Completed variety of ad-hoc tasks to support team operations. and out-of-hours support as needed.
- Documented all incidents in service desk system for transparent record keeping.
- Diagnosed and rectified software faults, enhancing overall system reliability.
- Managed IT equipment stock levels to avoid supply shortages.
- Followed company IT policies when handling sensitive data to stay secure.
- Performed regular backups of critical data to prevent loss or damage.
- Troubleshot hardware and software issues to resolve recurring bugs.
IT Technician
Katutura Hospital
2023.06 - 2023.09
- Maintained and upgraded systems to ensure optimal performance and reliability
- Managed a health care software system to support efficient patient data processing
- Handled incoming administration calls and directed inquiries to appropriate personnel
- Troubleshot network connectivity issues, restoring normal operations quickly.
Education
High School Diploma - Pure Science
Mweshipandeka
ONDANGWA 2019.01 - 2020.01
Bachelor of Computer Science - System Administration
NUST
Windhoek 2021.01 - 2024.01
Skills
- Troubleshooting skills
- Teamwork and collaboration
- Communication skills
- Customer service
- System recovery
- Hardware maintenance
- Desktop engineering
- Email server administration
- Pressure multitasking
- Ethical conduct
LANGUAGES
English = Good
Oshiwambo = Fluent
REFERENCES
- Jackson, Kakororo, System Admin, Jackson.Kakororo@transnamib.com.na, Transnamib Holdings
- Nasimane, Ekandjo, nekandjo@nust.na, NUST
CONTACT
- Phone: +264 815515 312
- Email: simeonmaria695@gmail.com.na
Timeline
Desktop Support Engineer
Transnamib Holdings
2023.09 - Current
IT Technician
Katutura Hospital
2023.06 - 2023.09
Bachelor of Computer Science - System Administration
NUST
2021.01 - 2024.01
High School Diploma - Pure Science
Mweshipandeka
2019.01 - 2020.01