Maria Magano Kaleni Nanyanga
Erf 31 Hercules Street-Dorado Valley
Summary
Passionate customer service advocate with a keen understanding of client needs and expectations. Experienced in building strong relationships and trust through consistent communication and support. Committed to personal and professional growth, with a strong desire to contribute to team success and organizational goals. Enthusiastic about utilizing technology and innovative solutions to enhance customer experiences and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Centre Agent
First National Bank of Namibia
Windhoek
07.2022 - Current
- Maintenance of expert knowledge on FNB products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Ensure client investigation deadlines are met.
- Regular feedback to customers.
- Resolve all customer queries efficiently at first hand.
Call Centre Advisor
MTC Mobile Telecommunications Limited
Windhoek
07.2021 - 06.2022
- Ensure timely investigation and resolution of client queries to enhance customer satisfaction.
- Maintain expert knowledge of MTC products, services, and procedures to effectively address customer needs.
- Collaborate with team members to share insights and improve service delivery and customer experience.
- Assist customers in navigating MTC's online services and troubleshooting technical issues to enhance user experience.Organizing Events and Meet Ups.
- Provide detailed product knowledge and insights to customers, promoting the benefits and features of MTC offerings.
- Implement and adhere to quality assurance guidelines to ensure customer interactions meet established service standards.
Housing Clerk
Helmsman Group (PTY) LTD
Windhoek
09.2019 - 03.2020
- Receiving Deeds of Sales for clients interested in purchasing property.
- Updating these DOS on the Company's excel as per town.
- Calling agents responsible for selling the houses in Ehenye, Ekuku and Kaisosi.
- Signing these DOS and ensuring that the Erf, Size, House Type and more importantly the Purchase Price are all correct.
- Calling Oshakati Town Council to enquire on the water connections and disconnections, clearance invoices.
Accounts Assistant
Makalani Real Estates
Ongwediva
06.2019 - 08.2019
- Creating new contracts for new tenants who move in at Maroela Mall, Makalani Complex, Outapi or Okahao.
- Renewals of existing contracts.
- Updating of commitment list each month on payment done.
- Accounting-Sage Pastel Accounting Software.
- Allocation of payments made by clients.
- Deliver customer detailed ledgers to clients.
- Create tax invoices for each client each month and send them to clients.
- Update the cash book each time bank statements are received from finance.
Valuation Administrative Officer
RockSolid Property
Windhoek
09.2018 - 04.2019
- Assist in the preparation of Valuation reports on the data collected from the field.
- Organizing company records or information in order of properties valuated each and every day.
- Updating the new properties on the FNB Valuation system.
- Sending and responding to emails of client.
- Do searches at the Registry Office of each properties registered every month and entering this information on company excel.
- Creating spreadsheet of searches obtained from the Deeds Registry Office.
Education
Higher Certificate of Land Administration -
Namibia University of Science And Technology
Windhoek04.2017
Gabriel Taapopi Secondary Secondary
Windhoek, Namibia12-2012
Bachelor of Business Information Systems-Current -
International University of Management (IUM)
WindhoekSkills
- Positive Attitude
- Communication Skills
- Technical and System Skills
- Organizational and Time Management Skills
- Problem-solving & Customer Service Skills
Certification
Driver's License-C1 Manual
Languages
- English
- Oshiwambo
Hobbies and Interests
- Reading
- Traveling
- Volunteering
Personal Information
- Date of Birth: 23 December 1994
- Gender: Female
- Nationality: Namibian
References
Estelle Eiman-First National Bank of Namibia (Head Office-Windhoek)
Contact: 0812108726
Christopher Mundukuta-Mobile Telecommunications LTD (MTC) Windhoek
Contact: 0814548254
Jorge Riedel, RockSolid Property Valuation (Windhoek)
Contact: 0811288472
Sam Iita, Helmsman Group (PTY) LTD (Windhoek)
Contact:0812100980
Vaino T.N Nuunyango, Ministry of Land Reform (Oshakati)
Contact: 0812234661
Timeline
Call Centre Agent
First National Bank of Namibia
07.2022 - Current
Call Centre Advisor
MTC Mobile Telecommunications Limited
07.2021 - 06.2022
Housing Clerk
Helmsman Group (PTY) LTD
09.2019 - 03.2020
Accounts Assistant
Makalani Real Estates
06.2019 - 08.2019
Valuation Administrative Officer
RockSolid Property
09.2018 - 04.2019
Higher Certificate of Land Administration -
Namibia University of Science And Technology
Gabriel Taapopi Secondary Secondary
Bachelor of Business Information Systems-Current -
International University of Management (IUM)