Maree Cilliers
Windhoek
Summary
Detail-oriented Order Processing Specialist with expertise in data entry accuracy and customer service. Skilled in managing multiple priorities, enhancing team efficiency, and improving operational processes. Experienced in given of orders to service providers, billing and Invoicing management and proficient in E-Works and Xero, delivering effective solutions to elevate customer satisfaction and streamline project goals.
Overview
47
47
years of professional experience
Work History
Facilities Maintenance Administrator Coordinator
Maree Cilliers
Windhoek
01.2019 - Current
- Prioritized and organized tasks to meet service goals and enhance team efficiency.
- Processed daily orders, quotes, and billings for service providers and suppliers.
- Working on 2 different programs: E-Works for orders, billing and Invoicing and Xero.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with team members to achieve project objectives and ensure timely completion.
- Worked with cross-functional teams to achieve goals.
PA Secretary for Private School
Mr Verhoog
Somerset West
01.1997 - 12.2017
- Managed daily schedules and appointments for executive tasks.
- Organized meetings, prepared agendas, and recorded minutes for clarity.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Drafted correspondence and reports to enhance communication efficiency.
- Maintained filing systems to ensure easy access to important documents.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Managed invoicing and monthly statements for parents, ensuring clarity and timely delivery.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Provided administrative support to the Office Manager and other staff members.
- Coordinated travel arrangements and itineraries for business trips.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Organized files for easy retrieval of information.
PA/Secretary
Ray Cilliers Recording Artist Brettian Productions, Johannesburg
Somerset West
01.1992 - 09.1998
- Managed scheduling and appointments for rehearsals and events.
- Coordinated logistics for travel arrangements and accommodations.
- Assisted in organizing promotional materials for concerts and events.
- Handled correspondence, including emails and phone calls, efficiently.
- Supported social media efforts by updating content and engaging with fans.
- Performed calendar management and scheduling of appointments for the executive.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Relocated to Florida, USA
Da Gama Hotel
Da Gama Hotel Strand
Strand
01.1989 - 03.1991
- Greeted visitors and directed them to appropriate departments.
- Managed phone calls and routed inquiries to relevant staff members.
- Assisted in processing incoming and outgoing mail efficiently.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
Property Developer
Mr. Deon Smit
Strand
01.1982 - 12.1988
- Coordinated project timelines and ensured compliance with local zoning regulations.
- Negotiated contracts and agreements with vendors, contractors, and other stakeholders.
- Established sales objectives for agents working on behalf of property owners.
- Drawing up of contracts
- Taking clients to sites for viewings
Lawyer Secretary
Louis Smit Lawyers
Cape Town
01.1979 - 12.1981
- Drafted and reviewed legal documents, including contracts and agreements.
- Collections
- Daily admin
- Client relations
Education
Diploma -
Xero Bookkeeping Program
Windhoek NamibiaSkills
- Order processing expertise
- Billing management
- Inventory management
- Data entry accuracy
- Software proficiency
- Project coordination
- Customer service excellence
- Client relationship management
- Multitasking
- Effective communication
- Problem solving
- Organization
Languages
English
Proficient (C2)
C2
Afrikaans
Native
Native
References
References available upon request.
Timeline
Facilities Maintenance Administrator Coordinator
Maree Cilliers
01.2019 - Current
PA Secretary for Private School
Mr Verhoog
01.1997 - 12.2017
PA/Secretary
Ray Cilliers Recording Artist Brettian Productions, Johannesburg
01.1992 - 09.1998
Da Gama Hotel
Da Gama Hotel Strand
01.1989 - 03.1991
Property Developer
Mr. Deon Smit
01.1982 - 12.1988
Lawyer Secretary
Louis Smit Lawyers
01.1979 - 12.1981
Diploma -
Xero Bookkeeping Program