Majory Ganes
Windhoek
Summary
Detail-oriented and highly adaptable administrative and customer service professional with nearly three years of experience in the banking sector, complemented by hands-on sales, account opening, card issuing, and mobile banking support with NSFAF. Strong in front-office operations, compliance with procedures, client onboarding, record-keeping, and service excellence.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales Representative (Contract)
NSFAF
06.2025 - 02.2026
- Opened NSFAF-linked bank accounts and ensured completion of KYC documentation.
- Issued NSFAF cards; educated beneficiaries on safe usage, PIN setup, and security.
- Assisted clients with registration and navigation of the NSFAF mobile application.
- Provided guidance on digital banking features and basic troubleshooting.
- Conducted outreach and maintained accurate onboarding records.
Enquiry Clerk (Contract - Relief Support)
Bank Windhoek
05.2024 - 04.2025
- First point of contact for client enquiries; processed transactions accurately.
- Issuing cards, ordering cards
- Helping clients with transfers internally and external transfers such as EPACs.
- Issuing on bank statements and bank confirmation letters
- Verified documentation per KYC/compliance and resolved routine service issues.
- Supported front-office flow and coordinated with back-office teams.
- Assisted clients with account inquiries and service requests.
- Collaborated with team members to enhance customer service quality.
Administrative Clerk (Contract - Relief Support)
Bank Windhoek
04.2023 - 09.2023
- Administrative support, filing, records management, and report preparation.
- Supported transaction processing and maintained audit-ready documentation.
- Responsible for Actioning transfers, closing accounts.
- Processed bank transactions accurately and efficiently for clients.
- Filling for monthly accounts documents.
- Managed customer inquiries through phone and in-person interactions.
- Provided assistance to other departments when needed.
Manager's Receptionist (Contract)
Bank Windhoek
11.2022 - 02.2023
- Managed reception, calls, appointments, correspondence, and confidentiality.
- Ensured Front-office flow operated well, by working with enquiries hand in, assisting clients over the phone and face to face.
- Issued bank statements, confirmation letters, bank ratings, letters of intent.
Education
Business Administration Diploma -
Business Administration
Windhoek 02.2022 - 11.2025
Skills
- Customer Service Excellence
- Account Opening
- Card Issuance
- Mobile App Onboarding
- Administrative Support
- Transaction Processing
- Records Management
- Communication
- Time Management
- Teamwork
- Attention to Detail
- Adaptability
References
- Kelly Totong, Supervisor, 061 299 0203
- Nicolene Montzinger, Supervisor, 061 299 0204
- Maureen Gontes, Supervisor, 061 299 1422
Languages
English, Fluent
Languages
English
Advanced (C1)
C1
Afrikaans
Upper Intermediate (B2)
B2
Timeline
Sales Representative (Contract)
NSFAF
06.2025 - 02.2026
Enquiry Clerk (Contract - Relief Support)
Bank Windhoek
05.2024 - 04.2025
Administrative Clerk (Contract - Relief Support)
Bank Windhoek
04.2023 - 09.2023
Manager's Receptionist (Contract)
Bank Windhoek
11.2022 - 02.2023
Business Administration Diploma -
Business Administration
02.2022 - 11.2025