Summary
Overview
Work History
Education
Skills
Timeline
Generic

MAGDELINE MELBA TJIKUSERE

SWAKOPMUND

Summary

Adept at enhancing office operations through expert administrative support at Pupkewitz Megabuild, I excel in data entry and customer service, ensuring efficient workflow and client satisfaction. Leveraging Microsoft Excel and effective communication, I've significantly contributed to team cohesion and operational excellence, embodying professionalism and a dedicated team spirit.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Invoice Processing Clerk position. Ready to help team achieve company goals.

Recent graduate with foundational knowledge in Invoice Processing Clerkand hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

16
16
years of professional experience

Work History

Relieve Administrative Assistant

Pupkewitz Megabuild
07.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Processing credit customers payment on system.
  • Manage and processing credit notes of customers daily.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.

Granning & Verifying Clerk

Pupkewitz Megabuild
10.2018 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Processing RFC (credit notes) for stock short,damaged ect, received from suppliers.
  • Communicating & ensuring that suppliers pass credit notes on daily basis.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Supported staff on special assignments and ad hoc projects.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Cashier/Filling Clerk

Pupkewitz Megabuild
10.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Trained new employees on proper filing techniques and organizational systems in place.
  • Daily filing of all documents eg, advise notes, cash invoices, credit note deliver notes ect.

Sales Assistant

Kristal Gallerie Swakopmund
04.2015 - 08.2018
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Organized in-store promotions to increase awareness of new product lines.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Shop Assistant /Office Administrator/Supervisor

Gogga's Internet Cafe Swakopmund
04.2012 - 03.2015
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Helped customers make informed decisions, providing detailed product information and advice.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Collected, arranged, and input information into database system.

Screening Operator

24/7 Security Services Okahandja
10.2008 - 03.2010
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Increased overall product quality through meticulous attention to detail during operation processes.

Education

High School Diploma -

Swakopmund Secondary School
Swakopmund, Erongo, Namibia

Diploma - Marketing And Business Management

Namibia Business Institute
Swakopmund, Erongo, Namibia
02-2009

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Administrative support
  • Microsoft Word
  • Computer proficiency
  • Filing
  • Clerical support
  • Documentation and recordkeeping
  • Database entry
  • Dedicated team player
  • Verbal communication
  • Data organization
  • Professional and mature
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Mail handling
  • Document management
  • Prioritization
  • Documentation and control
  • Internal communications

Timeline

Relieve Administrative Assistant

Pupkewitz Megabuild
07.2022 - Current

Granning & Verifying Clerk

Pupkewitz Megabuild
10.2018 - Current

Cashier/Filling Clerk

Pupkewitz Megabuild
10.2018 - 09.2019

Sales Assistant

Kristal Gallerie Swakopmund
04.2015 - 08.2018

Shop Assistant /Office Administrator/Supervisor

Gogga's Internet Cafe Swakopmund
04.2012 - 03.2015

Screening Operator

24/7 Security Services Okahandja
10.2008 - 03.2010

High School Diploma -

Swakopmund Secondary School

Diploma - Marketing And Business Management

Namibia Business Institute

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