Driven and resourceful administrative professional with ten years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Committed to delivering exceptional administrative support that drives organizational success.
Hi, I’m
Magdalena Da Conceicao Sikwete
Office Administrator
Windhoek
Summary
Overview
10
years of professional experience
2
Certificates
4
Languages
Work History
Rhinopark medical complex
Personal Secretary
01.2018 - Current
Job overview
- Managed more than 20 incoming calls and emails scheduling appointments and inquiries schedules.
- Maintained an accurate filling systems, and client data entry to ensure accurate record-keeping and efficient operations.
- Reconciled receipt books and handled payment collection with precision and confidentiality.
- Assisted with inquiries and allocated additional administrative tasks as needed.
- Drafted professional correspondence on behalf of the executive, ensuring accurate representation of their viewpoints.
- Served as gatekeeper for incoming requests, prioritizing tasks according to urgency or importance level.
- Ensured timely communication with clients and associates by promptly addressing emails and phone calls.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Prepared comprehensive meeting agendas to facilitate efficient discussions and decision making.
- Handled confidential information with discretion, maintaining trust among high-profile clientele.
- Enhanced executive productivity by efficiently managing schedules and appointments.
RM Surgery Practice Windhoek cc
Office Administrator
01.2016 - Current
Job overview
- Maintained patient confidentiality while handling sensitive records and correspondence.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured practice compliance through renewal of certifications and regulatory documentation.
- Served as gatekeeper for incoming requests, prioritizing tasks according to urgency or importance level.
- Ensured timely communication with clients and associates by promptly addressing emails and phone calls.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed over 30 incoming calls and emails, entailing inquiries and appointment scheduling.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Reconciled account files and produced monthly reports.
- Maintained electronic and paper filing systems for easy retrieval of information.
Dr. De Klerk's medical practice
Receptionist
02.2016 - 09.2016
Job overview
- Captured and updated patient records using practice management software.
- Submitted claims to medical aids and managed payment collections efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
STADIOWindhoek
Advanced Diploma from Management (NQF Level 7)
05-2025
University Overview
International University of ManagementWindhoek
Bachelor Honors Degree from HIV and AIDS Management (NQF Level 8)
09-2018
University Overview
Romanus Kamunoko Secondary SchoolRundu
Grade 12 MATRIC
01-2008
University Overview
Skills
Microsoft office proficiency
Document preparation
Attention to detail
Office management
File management
Confidentiality
Organizational skills
Problem solving skills
Good communication skills
Time management and multitasking
Fast learner
Flexible
Travel arrangement
Calendar management
Client consulting
Supplies ordering
Administrative support
Customer engagement
Document scanning
Database entry
File maintenance
Office administration
Mail handling
Office supply management
Telephone reception
Certification
Executive Assistant skills – Alison, 2026
Timeline
Global Mental Health - University of Washington
08-2025
Personal Secretary
Rhinopark medical complex
01.2018 - Current
Receptionist
Dr. De Klerk's medical practice
02.2016 - 09.2016
Office Administrator
RM Surgery Practice Windhoek cc
01.2016 - Current
International University of Management
Bachelor Honors Degree from HIV and AIDS Management (NQF Level 8)
Romanus Kamunoko Secondary School
Grade 12 MATRIC
STADIO
Advanced Diploma from Management (NQF Level 7)
DEPENDANTS
DEPENDANTS
1PERSONAL INFORMATION
PERSONAL INFORMATION
- ID Number: 09092901115
- Date of Birth: 09/29/90
- Gender: Female
- Nationality: Namibian
- Driving License: Code B
- Marital Status: Single