Lydia N Nekongo
Windhoek
Summary
Detail-oriented Executive Secretary delivering comprehensive administrative support to executive management. Successfully manages complex calendars, coordinates travel logistics, and oversees stakeholder communications, ensuring 100% compliance and seamless operations in a high-stakes environment.
Overview
9
9
years of professional experience
Work History
Administrative Assistant Officer
Namibia Airports Company
Windhoek
10.2023 - Current
- Manage the Senior Airport Manager's calendar, scheduling 5+ meetings monthly, and preparing agendas and briefing notes to ensure readiness for all COO-level engagements
- Draft, proofread, and distribute 10+ reports, presentations, and correspondence with accuracy and discretion for senior management.
- Organize 10+ domestic and international travel for the Airport Manager and senior staff, including accommodation, transport, and reconciliations of travel claims with 100% accuracy.
- Maintain secure filing and record systems (digital and hard copy), ensuring 100% compliance with audit, QMS, and internal control standards.
- Prepared agendas, took minutes, tracked follow-ups, and distributed documents for divisional and EXCO meetings, achieving 95% completion of action items on time.
- Oversaw operational needs for office supplies, refreshments, and unit-specific events, ensuring seamless support for daily functions.
- Stakeholder Liaison serving as the primary contact for internal teams and external partners, resolving 90% of queries without escalation, strengthening relationships across the airport environment.
- Executed delegated administrative and operational tasks from senior management, maintaining flexibility and delivering on deadlines.
Customer Service Officer
Postfin
10.2020 - 09.2023
- Resolved 100+ customer queries monthly, achieving 95% SLA adherence and enhancing client satisfaction.
- Processed and reviewed loan applications monthly per NAMFISA regulations, ensuring 100% compliance with governance standards.
- Promoted tailored financial and payroll-linked products, generating N$1 million in new revenue during a targeted campaign.
- Conducted needs analysis and research that identified 3 new service opportunities, driving a 15% increase in sales.
- Onboarded and mentored 5 new staff members, elevating team performance scores by 30%.
Administration Support Officer
City of Windhoek
Windhoek
04.2018 - 09.2019
- Processed 100+ electrification applications for an informal-settlement infrastructure project valued at N$15.5 million.
- Managed relationships with multiple electrical contractors, ensuring 100% adherence to project timelines and regulatory/compliance standards.
- Streamlined filing, paperwork, and refund processes, enhancing document retrieval and audit readiness by 20%.
- Managed professional correspondence and licensing applications; reconciled billing accounts using automated systems, resulting in a 15% reduction in disputes.
- Provided frontline customer service for service applications and billing inquiries, achieving customer satisfaction levels over 95%.
Administration Officer (Internship)
City of Windhoek
Windhoek
10.2017 - 03.2018
- Delivered frontline administrative and customer service support, handling 50+ daily queries with 95% satisfaction.
- Assisted with digitizing records, reducing retrieval time by 40% for enhanced efficiency.
- Supported licensing and documentation processes, maintaining accuracy and compliance for operational integrity.
Education
Occupational Certificate: Compliance Officer -
Khulisane Academy
07-2026
Certificate in Customer Service Excellence -
Namibia University of Science and Technology
01-2024
Certificate in Business Development Management -
University of Cape Town
01-2023
Bachelor of Business Management (Honours) -
Namibia University of Science and Technology
Skills
- Diary & Calendar Management
- Travel Coordination
- Meeting Administration
- Confidential Records Management
- Office and Resource Oversight
- Event logistics
- Microsoft Office Suite
- Executive Communication
- Stakeholder Liaison
- Interpersonal Communication
- Organizational Skills
- Confidential Information Handling
Languages
- English
- Afrikaans
- oshiwambo
License
Code B Namibian Driver's License
Timeline
Administrative Assistant Officer
Namibia Airports Company
10.2023 - Current
Customer Service Officer
Postfin
10.2020 - 09.2023
Administration Support Officer
City of Windhoek
04.2018 - 09.2019
Administration Officer (Internship)
City of Windhoek
10.2017 - 03.2018
Bachelor of Business Management (Honours) -
Namibia University of Science and Technology
Certificate in Business Development Management -
University of Cape Town
Certificate in Customer Service Excellence -
Namibia University of Science and Technology
Occupational Certificate: Compliance Officer -
Khulisane Academy