Luna Esterhuizen

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Provided recommendations on menu items and upsold food and drinks to increase sales.

my knowledge and skills so far:

• Completed Coursework: Graphic Design [level 2] at COSDEF Arts & Crafts, and had an internship at BOOST and Printing Solutions [completed in 2021], continued personally in 2022 for 2 months.
• former fashion design intern at CBK (Couture By Kim), Completed in 2023
• [personal] Project research: Cultural Appreciation, results of project; in continuation...

During my school years I received some of the following:

• Recipient of being an LRC (Learner Representative Council member) at NHS (Namib High School), for 2 years
• scored (1) (A+) for Visual Arts on higher level NSSC-H
• Recipient of school photographer, grade 11, 2019
• Recipient of school journalist & editor, grade 11-12, 2019/20