Ludi Vasko Mingeli
Khomasdal Extension 16
Summary
Versatile and results-driven IT professional with hands-on experience at Nampharm, specializing in system administration, technical support, and software development. Proven ability to optimize software performance and enhance user satisfaction through strong problem-solving, collaboration, and analytical skills. Proficient in developing and maintaining applications using Progress OpenEdge, HTML, PHP, JavaScript, and React Native. Skilled in hardware installation, system documentation, and delivering end-to-end ICT solutions that support business efficiency and growth. Committed to continuous learning and applying innovative technologies to solve complex challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Junior Systems Administrator
Nampharm
08.2023 - Current
- Supported the deployment, configuration, and enhancement of business applications and internal systems.
- Contributed to the creation of system documentation, user manuals, and troubleshooting guides.
- Installed and set up new hardware, software, and peripheral devices to ensure seamless integration.
- Delivered remote technical support to off-site locations through secure VPN connections.
- Maintained system integrity and compatibility by regularly updating and configuring software and hardware components.
- Ensured high-quality service by adhering to customer service standards and efficiently resolving client issues.
- Designed and implemented initiatives to boost customer satisfaction and retention.
- Created and executed detailed test plans to assess software applications.
- Identified, logged, and reported software defects during testing phases.
- Collaborated closely with developers to resolve issues and ensure software quality.
- Participated in code reviews to uphold coding and quality standards.
- Developed comprehensive test cases to validate software functionality, reliability, and performance.
- Coordinated with development teams to track, document, and resolve system bugs and issues.
- Assessed web applications for cross-browser compatibility and performance, recommending enhancements to improve user experience.
- Reproduced and analyzed customer-reported issues within the development environment to facilitate resolution.
Operational Manager
Altus Information Communication Technology
01.2021 - 07.2023
- I manage a team of professionals to successfully deliver multiple projects on time and within budget.
- Additionally, I maintain and optimize existing software applications and systems to ensure optimal performance and usability.
- I provide technical support to end-users, resolving issues in a timely and efficient manner.
- Developing documentation for software applications, including user manuals and technical specifications, is also a crucial part of my role.
- In order to identify and resolve issues, I conduct system testing and troubleshooting.
- Lastly, I am responsible for setting up and installing network infrastructure.
- Overall, my goal is to ensure that all ICT operations are running smoothly and efficiently.
IT Field Technician
Namibia Statistic Agency
Windhoek
01.2019 - 01.2021
- My key tasks included providing technical support to regional and field staff, compiling and analyzing daily field incident data, and reading schematic and blueprint drawings.
- I also provided network support services, preparing tablets for field operations during census activities.
- In this role, I ensured that all tablets have mobile data throughout the data collection phase.
- Additionally, I provided training to field staff on mobile data collection applications.
- Installing hardware and software systems, deployment, and maintenance of hardware such as tablets utilized during fieldwork are also part of my duties.
- I troubleshoot a variety of tablet issues that arise during fieldwork and set up tablet security measures.
- Lastly, I supervise field staff to ensure smooth operations and effective data collection.
- My focus is to ensure that field operations run efficiently and seamlessly, allowing for accurate data collection and analysis.
Junior Technician
Altus Information Communication Technology
01.2018 - 01.2019
- My responsibilities included setting up and installing network infrastructure, as well as supervising staff on field projects.
- I also develop websites for clients and attend to client callouts.
- Additionally, I provide network and CCTV support to clients and specialize in the installation of CCTV and security systems.
- Setting up servers and Unifi controller AP (wireless) is also a key aspect of my role.
- Lastly, I am adept at fixing computer hardware and software problems.
- I am dedicated to providing quality services and ensuring that all ICT systems are running smoothly and efficiently for clients.
IT Technician Intern
Ministry Of health and Social Services (Central Hospital)
01.2017 - 01.2018
- My key Responsibilities included configuring and setting up emails (Exchange Server) and diagnosing computer errors to provide technical support.
- Additionally, I troubleshoot software, hardware, and network issues and train end-users on how to set up and use new technologies.
- Backup and restoration of an organization's data file systems, installation, configuration, and upgrading of PC software operating systems are all part of my responsibilities.
- I am also experienced in cleaning and repairing computer hardware, such as keyboards and printers, and resolving complex issues.
- As a remote help desk technician, I use specialized help desk support such as e-ticketing to take control of end-users computers and troubleshoot, diagnose, and resolve complex issues remotely.
- Finally, I am adept at installing software such as MS Office and Kaspersky Antivirus, to name a few.
- My focus is on providing quality ICT solutions and services to ensure that end-users have the necessary tools to carry out their work effectively and efficiently.
Education
Bachelor Honours Degree - Business Information System
The International University Of Management
Windhoek12.2017
Skills
- System administration
- Network troubleshooting
- Technical support
- Hardware installation
- Software configuration
- Documentation development
- System testing
- Remote support
- Problem solving
- Team collaboration
- User training
- Firewall configuration
- System monitoring
- Performance tuning
- User support
- Software installation
- IT documentation
- Helpdesk operations
- Programming
- Equipment management
- Product development
- System upgrades
- Hardware maintenance
Certification
- Progress OpenEdge Certificate, Acquired skills in developing, managing, and maintaining applications using Progress OpenEdge.
- Molex Connected Enterprise Solutions, Completed Advanced Structured Cabling Design and Installation course., 06/02/23, 06/01/25
Projects
www.scriptna.com www.doncle-tech.site www.kminves.com
References
- Victor Nzaramba, CEO, ALTUS ICT, +264 81 149 9960, victor@altus.com.na
- Anna-Mary Haushiku, Regional Statistician, NSA, +264 81 162 0847, ahaushiku@nsa.org.na
- Rauha Njambi, Chief Computer Technician, MOHSS, +264 81 147 9551, rauha.Ndjambi@mhss.gov.na
Accomplishments
- Coaching Champion Award – 2022
- Most Recognized Employee Award
- Living By Our Values Award
- Team Player Award
- Recognition Master Award
- Effective Management Towards Productivity Training – 2025
Timeline
Junior Systems Administrator
Nampharm
08.2023 - Current
Operational Manager
Altus Information Communication Technology
01.2021 - 07.2023
IT Field Technician
Namibia Statistic Agency
01.2019 - 01.2021
Junior Technician
Altus Information Communication Technology
01.2018 - 01.2019
IT Technician Intern
Ministry Of health and Social Services (Central Hospital)
01.2017 - 01.2018
Bachelor Honours Degree - Business Information System
The International University Of Management
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