Luca Viglietti
.
Windhoek
Summary
I am a determined, self-disciplined, family-oriented, and people-focused person. I enjoy life and want to live it to the fullest. Having regularly interacted with a wide range of nationalities and cultures in every level from sales and management to ground-level, hands-on positions, I've cultivated excellent communication and people management skills, as well as knowing how to work hard with my hands.
I am self-motivated and prioritize achieving my goals. I respond positively to challenges and am able to adapt quickly to new ideas and situations.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Senior Floor Manager
Trossbach Sharpening Services
05.2025 - Current
- Providing technical information to customers on various products
- Ensuring smooth cash, swipe and EFT transactions by manning the cash till, invoicing and quotations
- Filling out job cards of incoming blades to be sharpened and distributing to their various designated work stations
- Sorting, de-rusting, and capturing technical details of incoming jobs
- End of month processing of invoices, job cards and account customers
- Maintenance of certain machinery
- General customer follow-up and relations
Floor Manager
Security World CC
08.2021 - 03.2024
- Provided hands-on customer support
- Performing firearm and ammunition sales, assisting in filling out application forms and ensuring absolute safety and stock control of firearms in the shop
- Responsible for lock-up procedures of the business every day
- Oversaw the launch and management of new branches opened by Security World.
- Oversaw stock replenishment, area cleaning, and product organization.
- Executed promotions, markdowns, and department pricing to drive sales and achieve goals.
- Provided personal customer advice by sharing product knowledge and demonstrating product features.
- Reconciled cash drawers at the beginning and end of each shift, accounting for errors and resolving discrepancies.
- Collaborated with customers to understand their needs and provide excellent service.
- Managed and updated company social media for new products, special offers, and promotions.
Manager
Hotel Cori Pension
07.2020 - 07.2021
- Managed online booking requests and assisted guests and travel partners with questions throughout the booking cycle.
- Prepared and mailed invoices to guests, processed payments, and documented account updates.
- Oversaw daily accounting operations, focusing on accounts receivable, accounts payable, and outstanding accounts.
- Oversaw the daily operations of a 17-room hotel with a staff of 5.
- Oversaw the daily maintenance of hotel facilities and oversaw the repair of all damage.
Animal Care Supervisor
Rare and Endangered Species Trust (R.E.S.T)
03.2019 - 02.2020
- Conducted guided tours of rescued animals and bush walks with pangolins for local and international tourists.
Created natural enrichment games and toys for rescued animals.
- Administered care and food to endangered animals on a regular and scheduled basis, and documented any changes in their condition.
- Performed physical examinations of animals, recording basic vital signs, including fecal samples, feeding history, and temperature.
Monitored animal behavior and completed exams to identify illnesses, injuries, or potential diseases.
- Conducted scheduled perimeter checks for poaching of endangered species.
- Daily inspections of security equipment and facilities for poaching of endangered species.
Driver
Peninsula Drilling Supplies
01.2018 - 12.2018
- Delivering drilling equipment to customers sites and company offices.
- Recording information, shortages, and discrepancies to keep records up-to-date and accurate.
- Supervising the receipt and control of warehouse inventory.
- Using a forklift to load and unload goods.
- Preparing chemicals used for drilling operations.
Assistant Hunting Guide
Kampala Hunting Safaris
01.2016 - 12.2017
- Guided tours on ethical hunting and the conservation of local wildlife populations.
- Assistance to overseas hunters.
- Gathering of trophies from the bush.
- Transportation of clients to and from nearby tourist attractions..
Education
High School Diploma -
Axis Private School
Namibia 01.2008 - 08.2017
Skills
- Customer Service and Sales
- Visual merchandising, marketing and advertising of products and services
- Staff Management
- Proficient in using point of sale systems
- Task delegation
- Making personal relations with customers/clients
- Proficient with computers
- Day to day workflow management
- Finding continuous improvements in the workplace
- Mediating internal conflicts
- Animal care
- Safety oversight
- Inventory management and stock control
Information
- Genere: Male
- Date of birth: 02.07.1999
- Identification No: 9907025278083
- Citizenship: Namibian Permanent Resident
- Driver's License: Code B
References
Security World CC
Christian Johannes Cilliers (Owner)
081 127 2079
.
Hotel Cori Pension
Rini Coetzee (Owner)
081 127 7397
.
Rare and Endangered Species Trust
Maria Diekmann (Owner)
081 770 8817
.
Peninsula Drilling Supplies
Lee-Ann Alexander (Manager)
+27 62 591 3765
.
Timeline
Senior Floor Manager
Trossbach Sharpening Services
05.2025 - Current
Floor Manager
Security World CC
08.2021 - 03.2024
Manager
Hotel Cori Pension
07.2020 - 07.2021
Animal Care Supervisor
Rare and Endangered Species Trust (R.E.S.T)
03.2019 - 02.2020
Driver
Peninsula Drilling Supplies
01.2018 - 12.2018
Assistant Hunting Guide
Kampala Hunting Safaris
01.2016 - 12.2017
High School Diploma -
Axis Private School
01.2008 - 08.2017