Creativity, music, and visual arts enthusiast – vinyl collector and abstract painter
Luca Bottino
Ticketing Specialist
Napoli
Summary
Organized, open-minded, and curious, I thrive in dynamic environments where communication, collaboration, and continuous learning are key. My experience spans customer relations, sales support, and operational processes, with a strong focus on delivering efficient solutions and building meaningful connections.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sales Support & Development - Ticketing Specialist
MSC Cruises
04.2025 - Current
Customer Service Agent DACH
MSC Cruises
12.2024 - 03.2025
- Managed and resolved post-cruise complaints, delivering prompt and effective solutions to uphold high standards of customer satisfaction.
- Assisted customers with accounting discrepancies, onboard service packages, and purchased products, ensuring timely and accurate processing of requests.
- Handled cruise cancellations, no-shows, medical data management, and booking issues, addressing inquiries from travel agencies, tour operators, and direct customers.
- Collaborated closely with internal departments to escalate complex cases, gather feedback, and ensure a seamless and customer-centric resolution process.
B2B/B2C Sales Front/Back Line Agent
MSC Cruises
02.2024 - 11.2024
- Managed inbound communications from travel agencies and individual clients, ensuring high service standards and timely responses.
- Promoted MSC Cruises' offerings to agencies and clients while efficiently processing sales through reservation systems.
- Provided expert support by addressing inquiries, facilitating transactions, and enhancing the overall customer experience.
- Resolved queries across multiple communication channels and proactively reported customer feedback to drive continuous improvement.
Branch Operations Supervisor
Indie Campers
02.2023 - 01.2024
- Managed incoming reservations, welcomed guests, and efficiently handled check-ins and check-outs.
- Oversaw fleet logistics, ensuring campervans were maintained in excellent condition by monitoring maintenance and repair needs.
- Supervised booking activities, inventory control, local supplier relations, and cleaning services coordination.
- Resolved complaints, handled emergencies, and managed local operational issues to guarantee smooth daily operations.
- Supported campervan resale activities by preparing vehicles and presenting them to prospective buyers.
Event Production Assistant
Silpion IT-Solutions GmbH
01.2022 - 01.2023
- Coordinated all transportation and accommodation logistics to ensure seamless travel experiences.
- Oversaw equipment rental processes and maintained accurate inventory management.
- Acted as primary point of contact for guest inquiries, providing prompt assistance and accommodating special requests.
- Managed unforeseen challenges and emergencies with efficiency and professionalism.
- Ensured flawless event execution by monitoring timelines and proactively addressing potential disruptions.
Retail Support Assistant
KIPOINT S.P.A.
01.2018 - 01.2020
- Managed daily operations of the physical store, ensuring efficient and smooth service delivery.
- Advised and assisted customers in purchasing travel products, contributing to sales performance and customer satisfaction.
- Coordinated and arranged shipments with suppliers and vendors to maintain inventory and service standards.
- Assisted customers in recovering lost and found items from trains, providing attentive and empathetic support.
- Actively participated in the management and documentation of lost luggage and related administrative processes.
- Monitored accounts and supported the store manager with payment processing and financial tasks.
Sales Assistant
adidas
01.2016 - 01.2017
- Assisted customers throughout the purchasing process, ensuring a seamless and positive shopping experience.
- Maintained product displays in line with Adidas visual merchandising standards to enhance customer engagement.
- Contributed to setting daily and weekly sales targets to drive team performance and improve store results.
- Supported the Store Manager in analyzing KPIs and identifying profit growth opportunities.
- Monitored inventory levels proactively to ensure optimal stock availability for high-demand products.
Education
Bachelor's degree - Business Administration and Management
Università Degli Studi Di Napoli 'Parthenope'
09.2017 - 01.2021
Skills
- Problem solving
- Customer Satisfaction
- Team collaboration
- Adaptability
- Relationship building
- Active listening
Certification
ICDL Full Standard Certificate
Interests
Timeline
Sales Support & Development - Ticketing Specialist
MSC Cruises
04.2025 - Current
Customer Service Agent DACH
MSC Cruises
12.2024 - 03.2025
B2B/B2C Sales Front/Back Line Agent
MSC Cruises
02.2024 - 11.2024
Branch Operations Supervisor
Indie Campers
02.2023 - 01.2024
Event Production Assistant
Silpion IT-Solutions GmbH
01.2022 - 01.2023
Retail Support Assistant
KIPOINT S.P.A.
01.2018 - 01.2020
Bachelor's degree - Business Administration and Management
Università Degli Studi Di Napoli 'Parthenope'
09.2017 - 01.2021
Sales Assistant
adidas
01.2016 - 01.2017
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