Summary
Overview
Work History
Education
Skills
Timeline
Generic

LOVISA NALUTENI SHAWALO

WINDHOEK ,Namibia

Summary

Accomplished Cleaning Crew Manager with a proven track record at Interpalm Trading, enhancing operational efficiency and team productivity by over 30%. Expert in health and safety compliance and adept at fostering employee motivation. Successfully implemented eco-friendly cleaning practices, demonstrating a strong commitment to quality improvements and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Cleaning Crew Manager

Interpalm Trading
07.2024 - Current
  • Collaborated with other managers to develop effective strategies for large-scale cleaning projects.
  • Established safety protocols for the use of chemicals and equipment, reducing workplace accidents.
  • Recruited new employees based on their aptitude, experience, and commitment to maintaining high standards in the industry.
  • Maintained clear lines of communication between team members, fostering a cooperative work environment.
  • Coordinated with facility managers to ensure seamless execution of maintenance plans alongside daily cleaning routines.
  • Proactively identified potential problems or obstacles in cleaning projects, devising creative solutions when needed.
  • Optimized resource allocation for maximum productivity without sacrificing quality of service provided to clients.
  • Ensured compliance with all health regulations by maintaining accurate records of employee certifications and training sessions completed.
  • Organized regular team meetings to discuss progress, address concerns, and celebrate successes as a unified group.
  • Implemented eco-friendly practices, reducing waste and promoting sustainability in all cleaning operations.
  • Improved overall cleanliness by implementing efficient cleaning schedules and procedures.
  • Led a team of cleaners to consistently complete projects on time and within budget constraints.
  • Conducted regular performance evaluations, identifying areas for improvement and offering constructive feedback.

Cleaning Supervisor

Ministry Of Health And Social Services, Central Hospital
01.2016 - 04.2017
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
  • Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Increased employee performance through effective supervision and training.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Worked with front desk to respond promptly to all guest requests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Communicated repair needs to maintenance staff.
  • Monitored staff performance and provided feedback to drive productivity.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Maintained required records of work hours, budgets and payrolls.
  • Established and enforced safety protocols and guidelines for staff.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Education

BBA - Finance Management

The International University of Management
Windhoek, Namibia
10.2017

High School Diploma -

The International University of Management
Windhoek, Namibia
10.2016

Skills

  • Workload prioritization
  • Health and safety
  • Waste disposal
  • Employee Motivation
  • Chemical Handling
  • Task Delegation
  • Customer Service
  • Cleaning practices
  • Cleaning and sanitation
  • Vacuuming and sweeping
  • Customer service-focused
  • Cleaning bathrooms
  • Training and mentoring
  • Staff Training and Development
  • Task assignment
  • Health and safety compliance
  • Window Cleaning
  • Dusting furniture
  • Cleaning techniques
  • Sanitation Standards
  • Quality improvements
  • Customer Relationship Management
  • Department coordination
  • Ordering cleaning supplies
  • Staff Scheduling
  • Employee evaluations
  • Performance Improvements
  • Staff evaluations

Timeline

Cleaning Crew Manager

Interpalm Trading
07.2024 - Current

Cleaning Supervisor

Ministry Of Health And Social Services, Central Hospital
01.2016 - 04.2017

BBA - Finance Management

The International University of Management

High School Diploma -

The International University of Management

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LOVISA NALUTENI SHAWALO