louda von schach
Windhoek
Summary
Dedicated to achieving long-term goals through strategic planning and focused execution. Seeking opportunities within a progressive and performance-driven organization. Eager to contribute skills and expertise to collaborative projects and enhance professional growth through continuous learning. Vision of securing a challenging managerial role in the future, aiming to excel in leadership and deliver exceptional results within the organization.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
TMK Bali
01.2021 - 09.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Fiume Lodge
04.2019 - 10.2020
- Included daily running of the lodge, making bookings and emails
- Check-in and outs, daily scheduling of staff, training staff, shopping for the lodge weekly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Restaurant Supervisor
IMG Worlds of Adventure
01.2016 - 03.2018
- Training staff, ensuring they complete daily activities, and providing excellent customer service. My duties include expending diner's orders, handling complaints, monitoring Supplies, liaising with suppliers, and ensuring health and safety within the 3 restaurants.
- Staff scheduling and on the job training
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily restaurant operations, ensuring compliance with health and safety standards.
Floor Supervisor
Sorris Sorris
02.2015 - 11.2016
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented workflow improvements, increasing efficiency in task completion.
- Monitored inventory levels, coordinating restocking efforts with suppliers.
- Resolved customer issues promptly, enhancing overall satisfaction with service delivery.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Delegated tasks to employees to enhance productivity and workflow.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Advance Certificate - Travel and tourism
Monotonic Success College
Otjiwarongo, Otjozondjupa, Namibia 02.2009 - 10.2011
High School Diploma -
Tsumeb Secondary School
Tsumeb, Oshikoto, Namibia01-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
References
Saverio Giannini
General Operational Manager
PT. TMK Bali Indonesia
email : giannini.saverio77@gmail.com
phone : +6282340942877
Francel Lombard
Manager
Fiume Lodge
phone: 081
Ali Suleiman
HOD Food and Beverage
IMG Worlds Of Adventure
phone +971555721359
Languages
English
Upper intermediate (B2)
Afrikaans
Advanced (C1)
German
Elementary (A2)
Arabic
Beginner (A1)
Timeline
Assistant Manager
TMK Bali
01.2021 - 09.2024
Assistant Manager
Fiume Lodge
04.2019 - 10.2020
Restaurant Supervisor
IMG Worlds of Adventure
01.2016 - 03.2018
Floor Supervisor
Sorris Sorris
02.2015 - 11.2016
Advance Certificate - Travel and tourism
Monotonic Success College
02.2009 - 10.2011
High School Diploma -
Tsumeb Secondary School