Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
AssistantManager
louda von schach

louda von schach

Windhoek

Summary

Dedicated to achieving long-term goals through strategic planning and focused execution. Seeking opportunities within a progressive and performance-driven organization. Eager to contribute skills and expertise to collaborative projects and enhance professional growth through continuous learning. Vision of securing a challenging managerial role in the future, aiming to excel in leadership and deliver exceptional results within the organization.

Overview

9
9
years of professional experience

Work History

Assistant Manager

TMK Bali
Bali Indonesia
01.2021 - 09.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Assistant Manager

Fiume Lodge
Grootfontein (Remote)
04.2019 - 10.2020
  • Included daily running of the lodge, making bookings and emails
  • Check-in and outs, daily scheduling of staff, training staff, shopping for the lodge weekly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Restaurant Supervisor

IMG Worlds of Adventure
Dubai
01.2016 - 03.2019
  • Training staff, ensuring they complete daily activities, and providing excellent customer service. My duties include expending diner's orders, handling complaints, monitoring Supplies, liaising with suppliers, and ensuring health and safety within the 3 restaurants.
  • Staff scheduling and on the job training
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Education

No Degree - Travel and tourism

Monotonic Success College
Otjiwarongo, Otjozondjupa, Namibia
01.2010

High School Diploma -

Tsumeb Secondary School
Tsumeb, Oshikoto, Namibia
01-2008

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Problem-solving

References

Saverio Giannini

General Operational Manager 

PT. TMK Bali Indonesia

email : giannini.saverio77@gmail.com

phone : +6282340942877



Adel 

Manager 

Fiume Lodge 

phone: 0812864514


Ali Suleiman 

HOD Food and Beverage 

IMG Worlds Of  Adventure 

phone +971555721359




Languages

English
Upper intermediate (B2)
Afrikaans
Advanced (C1)

Timeline

Assistant Manager

TMK Bali
01.2021 - 09.2024

Assistant Manager

Fiume Lodge
04.2019 - 10.2020

Restaurant Supervisor

IMG Worlds of Adventure
01.2016 - 03.2019

No Degree - Travel and tourism

Monotonic Success College

High School Diploma -

Tsumeb Secondary School
louda von schach