Lorenzo Mostert
Rehoboth,Hardap
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
12
12
years of professional experience
Work History
Branch Supervisor
Novacambios Western Union
02.2014 - 07.2018
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Analyzed financial data to optimize budget allocation and achieve cost-saving measures.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Organized staff training sessions to enhance skills and maintain compliance with industry regulations.
Senior Sale Representer
Ellies Electronics
03.2022 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
Sales
Pupkewitz Truck Center
04.2012 - 09.2014
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Contributed to store profitability through diligent cost control measures and loss prevention strategies.
Education
High School Diploma -
M&K Gertze
Rehoboth,Hardap11.2012
Skills
- Customer Needs Assessment
- Records Management
- Sales Forecasting
- Customer Service
- Sales Consultation
- Sales Development
- Client Service
- Negotiation Tactics
- Product Merchandising
- Staff Training
- Performance Improvement
- Sales Expertise
- Product and Service Sales
- Interpersonal Communication Skills
Languages
Afrikaans
Native language
English
Advanced
C1
Timeline
Senior Sale Representer
Ellies Electronics
03.2022 - Current
Branch Supervisor
Novacambios Western Union
02.2014 - 07.2018
Sales
Pupkewitz Truck Center
04.2012 - 09.2014
High School Diploma -
M&K Gertze
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