Lorencia Joseph
Clerk
Windhoek,Khomas
Summary
. Process-driven, with keen attention to detail. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and comfortable working with little oversight. Upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork, and project needs. Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
12
12
years of professional experience
Work History
Creditor's Clerk
Prima Quarries Namibia (Pty) Limited
03.2012 - 01.2015
- Processed all sales transactions promptly to prevent long customer wait times
- Managed office paperwork, including scanning documents and routing business correspondence
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Observed all deadlines, enabling timely completion of tasks
- Supported office clerical functions using word processing and other software, email and office machines
- Followed all confidentiality rules to preserve data quality and reduce chance for information compromise
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Assisted team members with special projects by coordinating records and resources to meet expected requirements
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity
- Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters
- Organized computer-based information to minimize errors
- Answered telephone system and routed calls to appropriate personnel
- Assisted with payment processing and investigating variances in cash amounts
- Sorted and distributed business correspondence to correct department or staff member
- Contacted customers about changes or updates in accounts and communicated potential problems
- Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with standards
- Transcribed documents using transcription equipment with high levels of initial accuracy
- Input data in Accpac accounting program
Debtor's Helpdesk
Trustco, Legal Shield (Pty)Ltd
09.2007 - 12.2007
- Created new accounts
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Assisted customers with various types of technical issues via email and telephone
- Supported customers with online billing, access and account issues
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
- Managed office paperwork, including scanning documents and routing business correspondence
- Supported office clerical functions using word processing and other software, email and office machines
- Transcribed documents using transcription equipment with high levels of initial accuracy.
Girl Friday
Tupperware Echo Distributors cc
03.2003 - 12.2006
- Built strong base of loyal customers through friendly interactions and professional engagement
- Worked independently with minimal supervision, taking ownership for assignments
- Created welcoming environment to entice customers to sample products
- Created positive product impressions by engaging with potential customers to increase sales opportunities
- Communicated clearly and concisely, effectively drawing listeners into conversation
- Presented professional appearance at all times to produce tangible, positive impact
- Handled rejection professionally and maintained calm demeanor in difficult situations
- Prepared samples, arranged attractively and replenished as needed
- Demonstrated products, highlighting features to address prospects' needs
- Researched products thoroughly to inform potential customers on items and promotions
- Described the Tupperware's major benefits so that people understood how it could be advantageous
- Arranged product installation appointments once customers had signed up and provided method of payment
- Developed and implemented advertising strategies to drive substantial growth
- Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts
- Formulated plans to expand business operations, growing overall territory and client base
- Processed both outgoing and incoming payments and invoices
- Supported clerical and administrative needs of senior department staff
- Reconciled expenses and accounts, including company credit cards and expense accounts
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities
- Updated accounting ledger and journals with updated transaction information
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation
- Established and maintained automated and manual accounting records, post receipts and turn-ins, and performed dues-ins and dues-outs accounting
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues
- Used Sage Pastel to track accounting information, resulting in significant reduction in financial discrepancies
- Compiled and reported on expense data to aid in budget planning
- Helped company move to paperless system and save substantial printing costs
- Developed scripted ad content to enhance client marketing strategies
- Maintained positive working relationship with fellow staff and management
- Assisted organizational efforts by filing, entering data and answering phones
- Communicated with customers regarding sales processes to maintain satisfaction
- Managed calendars by adding new appointments and rebooking customers/ agents to accommodate last-minute schedule changes
- Worked with Transport company to obtain quotes, and handle Tupperware shipments per month
- Updated business forms to streamline processing and improve efficiency
- Contributed to Sales success by accurately coordinating records, supplies and paperwork
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Improved operations by working with team members and customers to find workable solutions
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Tracked and submitted employee timesheets to accounting department for payroll processing
- Monitored attendance records by taking note of staff vacation time, sick days and personal days
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations
- Arranged travel and hotel accommodations for international and domestic business meetings and trips
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy
- Conducted research using various media sources to obtain relevant data for staff requirements
- Controlled building access by supplying keys to employees and visitors.
Education
5 – Minute Web Design Certificate -
01.2022
Crack the Code Certificate -
01.2022
Basic Bookkeeping Certificate -
01.2010
Pastel Certificate -
01.2010
High School Diploma -
Dawid Bezuidenhoudt Secondary School
11.2002
Skills
- Expense Tracking
- Statement Review
- Invoice Processing
- Journal Entries
- Dispute Resolution
- Cash Flow analysis
- Payment Scheduling
- General ledger maintenance
- File Maintenance
- Database entry
- Research
- Administrative Support
- Cash Management
- Correspondence Writing
- Travel Arrangements
- Document Management
- Peer relationships
- Cash Handling
- Prioritization
- Supply tracking
- Administrative tasks
- Scanning and copying
- Driver communications
- Billing and coding
- Processing mail
- Calendar Management
- Mail Sorting
- Telephone Etiquette
- Schedule and calendar management
- Confidentiality
- Verbal and writing communication
- Mail Processing
- Basic accounting
- Relationship Building
- Handling payments
Affiliations
- Enrolled as a Distance Student for a 3 year Diploma in Education @ Lingua College
- Walking
- Networking
Languages
Afrikaans
First Language
English
Intermediate (B1)
B1
German
Beginner
A1
References
References available upon request.
Timeline
Creditor's Clerk
Prima Quarries Namibia (Pty) Limited
03.2012 - 01.2015
Debtor's Helpdesk
Trustco, Legal Shield (Pty)Ltd
09.2007 - 12.2007
Girl Friday
Tupperware Echo Distributors cc
03.2003 - 12.2006
5 – Minute Web Design Certificate -
Crack the Code Certificate -
Basic Bookkeeping Certificate -
Pastel Certificate -
High School Diploma -
Dawid Bezuidenhoudt Secondary School
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Science Fiction
Books - Avid Reader
Cooking
K-drama
Technology
Education
Artificial Intelligence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Walking
I find walking briskly very soothing and focuses it my concentration, so that I'm more centered after I have taken a walk.
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