Summary
Overview
Work History
Education
Skills
Residentialaddress
Postaladdress
Education
Personal Information
References
Timeline
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Linus Kafita

Linus Kafita

Windhoek

Summary

Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Location history, architecture and events. Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Location with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

Tour Guide

MOTEMA TOURS AND SAFARIS
06.2022 - 02.2024
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
  • Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
  • Developed new tour routes to highlight lesser-known attractions, expanding company's offerings and attracting niche markets.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
  • Streamlined booking process with digital tools, making it easier for customers to reserve and customize their tours.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.

Supervisor

AUTHAM LAUNDRY SERVICES
12.2020 - 01.2021
  • Supervised laundry operations, kept track of daily sales, and communicated with clients.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Administrative Officer

TOUFIE'S INVESTMENT CC
02.2020 - 10.2020
  • Answered telephone calls, scheduled meetings, prepared reports, filed documents, replied to mails, visited sites for inspections, invoiced, and provided customer service.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.

Office Administrator

OTHERWISE TRANSPORT CC
11.2017 - 11.2019
  • Carried out administrative duties for the office and all bookkeeping activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
  • Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
  • Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Nature Guide - Tourism

Field Guide Association of Southern Africa
South Africa
07.2024

Auditing And Accounting - Economics

University of Namibia
Keetmanshoop
04.2019

Skills

Arts and culture

Residentialaddress

Erf 735, Helen Street, Greenwell, Windhoek

Postaladdress

P.O.Box 62790 Windhoek

Education

12, Suiderlig High School, 2017, English, Geography, History, Development studies, Mathematics, Office Administration, International Computer Driving License Certificate (ICDL), Accounting and Auditing Certificate

Personal Information

  • ID Number: 99050800165
  • Place of Birth: Windhoek
  • Dependents: None
  • Health Status: Excellent
  • Criminal Record: None
  • Date of Birth: 08/05/1999
  • Gender: Male
  • Nationality: Namibian
  • Driving License: Code B
  • Marital Status: Single

References

  • Mr. D.E Williams, Principal of Suiderlig High School, 063-223984, P. O. Box 951 Keetmanshoop
  • Losper Wimpy, Trainer, +26481 254 0460, Teachers Resourse Center Keetmanshoop
  • Mr. F Hiiko, Accountant Lecture, +26481 283 6650, UNAM Southern Campus
  • H Maasdorp, Managing Director, +26481 433 830, Otherwise Transport cc, otherwise
  • J Johannes, Managing Director, +26481 440 5425, Toufie's Investment cc, toufiesinvest
  • M Negonga, Managing Director, +26481 410 0159, Autham Laundry Services, authemlaundry@gmail.com
  • James Basile Malonga, Operations Manager, Motema Tours and Safaris

Timeline

Tour Guide

MOTEMA TOURS AND SAFARIS
06.2022 - 02.2024

Supervisor

AUTHAM LAUNDRY SERVICES
12.2020 - 01.2021

Administrative Officer

TOUFIE'S INVESTMENT CC
02.2020 - 10.2020

Office Administrator

OTHERWISE TRANSPORT CC
11.2017 - 11.2019

Nature Guide - Tourism

Field Guide Association of Southern Africa

Auditing And Accounting - Economics

University of Namibia

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