Liezel Bailey
WINDHOEK,Namibia
Summary
Dynamic HR professional with extensive experience at Buco, excelling in record management and compliance auditing. Proven ability to enhance workflow efficiency and foster positive employee relations. Adept at payroll processing and providing exceptional customer assistance, ensuring organizational goals are met while maintaining confidentiality and integrity in all operations.
Overview
20
20
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Store Secretary
Game Windhoek
WINDHOEK
03.2021 - 11.2025
- Ensured compliance with local laws regarding labor regulations and health codes.
- Maintained store records, including inventory and accounting information.
- Managed front desk operations including answering emails, taking messages, sorting mail.
- Performed administrative duties such as typing, copying, scanning, faxing, and mailing documents.
- Organized filing systems to ensure efficient retrieval of documents.
- Processed payments for merchandise purchases in the store.
- Assisted customers with inquiries and provided customer service.
- Collaborated with vendors to ensure timely delivery of merchandise orders.
- Verified accuracy of invoices before submitting them for payment processing.
- Organized, opened and filed incoming mail.
- Collaborated with team members to maintain a positive work environment.
- Trained new employees on administrative tasks and office software usage.
- Implemented office procedures to enhance workflow efficiency and organization.
- Supported inventory management by tracking supplies and placing orders as needed.
- Processed incoming and outgoing correspondence efficiently and accurately.
HR Administrator
Buco
WINDHOEK
01.2015 - 08.2019
- Coordinated recruitment processes, including job postings and candidate screenings.
- Conducted onboarding sessions to integrate new hires into company culture effectively.
- Managed employee records and maintained HR databases for accurate information tracking.
- Assisted with payroll processing and ensured timely distribution of employee salaries.
- Developed and implemented HR policies in alignment with organizational goals.
- Facilitated training programs to enhance employee skills and performance standards.
- Provided support in employee relations by addressing concerns and resolving conflicts.
- Ensured compliance with labor laws and company policies during HR operations.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Prepared payroll information based on approved timesheets each week.
- Coordinated exit interviews for departing employees to gain feedback on their experience working at the company.
- Maintained personnel records in compliance with applicable laws and regulations.
- Assisted managers with performance management activities such as goal setting and annual reviews.
- Resolved conflicts between employees in a timely manner.
- Conducted initial interviews to assess candidates' skills and qualifications.
- Reviewed resumes and applications submitted by potential candidates for open positions.
- Assisted in the development of organizational policies related to personnel matters such as attendance tracking, vacation requests.
- Managed employee benefits and compensation packages.
- Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
- Organized training sessions for staff members to improve their skillsets.
- Provided guidance on disciplinary actions when needed.
- Provided guidance on best practices related to human resource management.
- Participated in job fairs to promote open positions at the company.
- Resolved conflicts between employees in a professional manner.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Aligned HR policies with federal and local regulations.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Helped with employee transfers and referrals.
- Suggested promotions and wage increases according to employee performance.
HR Assistant
Shoprite Namibia
WINDHOEK
07.2010 - 12.2014
- Managed employee onboarding and orientation processes for new hires.
- Assisted in maintaining employee records and confidential files.
- Coordinated recruitment efforts, including job postings and candidate screening.
- Supported payroll processing and ensured accurate data entry.
- Responded to employee inquiries regarding policies and benefits.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Initialized background checks for potential new hires.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Updated HR databases with employee changes in position, salary, and personal information.
- Managed confidential employee information with discretion and integrity.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
- Responded to internal and external HR-related inquiries or requests.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Provided administrative support for HR projects and initiatives.
- Supported the performance review process by collecting and summarizing employee evaluations.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Facilitated new hire orientations and employee training sessions.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Answered questions regarding salaries, benefits and other pertinent information.
- Examined employee files to answer inquiries for assistance with personnel actions.
- Gathered personnel records from other departments or employees.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Assisted with administering employee benefit programs and worker's compensation plans.
- Handled confidential information with discretion and integrity.
Enquiry clerk
Bank Windhoek
WINDHOEK
04.2006 - 07.2010
- Processed customer transactions efficiently and accurately.
- Maintained and organized financial records for easy retrieval.
- Assisted customers with inquiries regarding banking services.
- Collaborated with team members to streamline workflow processes.
- Monitored account activity to identify discrepancies or issues.
- Provided administrative support for daily banking operations.
- Ensured compliance with banking regulations and policies.
- Trained new staff on operational procedures and systems.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
HR Receptionist
Bank Windhoek
WINDHOEK
04.2009 - 06.2010
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments for HR staff and maintained calendar updates.
- Greeted clients and visitors, creating a welcoming environment.
- Coordinated office supply inventory and placed orders as needed.
- Assisted in processing employee documentation and maintaining records.
- Provided information on HR policies and procedures to employees.
- Supported recruitment efforts by organizing interview schedules and candidate communications.
- Maintained confidentiality of sensitive employee information at all times.
- Facilitated communication between departments within the organization.
- Scheduled meetings and appointments for HR staff members.
- Created name badges for new hires in advance of their start date.
- Verified employee identification upon entry into the building.
- Processed confidential paperwork according to company policies and procedures.
- Ensured that all safety protocols were followed throughout the facility.
- Generated reports related to attendance records, vacation time tracking, and other HR metrics.
- Responded promptly to inquiries from managers about employee performance issues.
- Assisted with incoming phone calls, emails, and mail correspondence.
- Updated employee information in the Human Resources database system as needed.
- Handled sensitive personnel files with discretion and confidentiality.
- Performed reference checks on potential candidates during recruitment process.
- Greeted and welcomed visitors to the Human Resources department.
- Maintained an accurate log of all visitors to the facility.
- Provided clerical support including photocopying, filing, scanning documents, and data entry.
- Managed office supplies inventory by ordering necessary items when needed.
- Organized new hire orientation materials for upcoming employees.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Initialized background checks for potential new hires.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Facilitated new hire orientations and employee training sessions.
- Participated in HR training and workshops to improve skills and knowledge.
- Responded to internal and external HR-related inquiries or requests.
- Prepared materials and reports for compliance audits.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Managed confidential employee information with discretion and integrity.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Provided administrative support for HR projects and initiatives.
- Updated HR databases with employee changes in position, salary, and personal information.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
- Scheduled space or equipment for special programs, meetings and conferences.
Education
Computer Clerk Diploma - Computer Clerk Diploma
Academy of Learning
01.1998 - 02.2000
Academia High School
WINDHOEKSkills
- Record management
- Invoice verification
- Compliance auditing
- Customer assistance
- Confidential documents filling
- Organizing filing system
- Record keeping, minutes in meetings
- Scheduling appointments
- Administration Duties
- Payroll processing, time keeping
- Leave balancing and capturing
- Assisting clients in friendly manner
- Payslips printing
- Reports printing
- Raising Orders
Certification
- Customer care certificate
- Customer service
- Effective communication
- Understanding Death Benefits
- How to initiate & Chair Disciplinary action
Affiliations
- I can do Administration duties.
- Payroll duties
- Expenses
- Raising Purchase orders
- Assist client queries
- Telephone etiquette
- HR functions
References
References available upon request.
Timeline
Store Secretary
Game Windhoek
03.2021 - 11.2025
HR Administrator
Buco
01.2015 - 08.2019
HR Assistant
Shoprite Namibia
07.2010 - 12.2014
HR Receptionist
Bank Windhoek
04.2009 - 06.2010
Enquiry clerk
Bank Windhoek
04.2006 - 07.2010
Computer Clerk Diploma - Computer Clerk Diploma
Academy of Learning
01.1998 - 02.2000
Academia High School