Lerato Kazombaue
Khomas
Summary
Dynamic and results-oriented professional with extensive experience in administrative roles. Excelled in project management and affective communication, enhancing office efficiency and fostering team collaboration. Proven ability to manage multiple priorities with a well-organized approach, ensuring seamless operations and exceptional customer service. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Ark Trading Mrs. Biola Davids +264 812093187
09.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrative Clerk
Franchise Namibia CC Mrs. K Tobias +264 811276686
05.2020 - 12.2022
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Offered technical support and troubleshot issues to enhance office productivity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Updated pricing, signage and displays to deliver accurate product information.
Administrative Assistant
Dail A Stationary Mr. Shaydon Frederik +264 852636741
06.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor Of Arts - Clinical Psychology And Sociology
University of Namibia
Windhoek04.2018
Skills
- Reception Management
- Multi-line phone operation
- Calendar Management
- Supply Management
- File Organization
- Document Management
- Mail Routing
- Project Coordination
- Mail handling
- Project management
Certification
Completed a Foundations in Project Management course from the University of Cape Town.
Languages
English
Advanced (C1)
Afrikaans
Upper intermediate (B2)
Timeline
Receptionist Administrator
Ark Trading Mrs. Biola Davids +264 812093187
09.2023 - 04.2024
Administrative Clerk
Franchise Namibia CC Mrs. K Tobias +264 811276686
05.2020 - 12.2022
Administrative Assistant
Dail A Stationary Mr. Shaydon Frederik +264 852636741
06.2018 - 02.2020
Bachelor Of Arts - Clinical Psychology And Sociology
University of Namibia
Completed a Foundations in Project Management course from the University of Cape Town.
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