Laurinda Faustino

Windhoek (Windhoek, Namibia),Namibia

Summary

Experienced in library services with focus on customer support and resource management. Can improve user satisfaction and streamline library operations through strong organisational skills and keen eye for detail. Skilled in cataloguing, assisting with research inquiries, and ensuring welcoming environment for all patrons.

Work history

• Library Assistant

IUM

Windhoek, Khomas

2026.03 - Current

Acquired practical skills while assisting in library operations.

Library Assistant – International University of Management (IUM), Windhoek
Provided digital support and assisted colleagues.
Organized documents and supported assignment submissions.
Prepared monthly reports on library usage by collecting relevant data.
Answered queries from users efficiently, providing useful information.
Assisted patrons with information retrieval tasks.
Helped users navigate the online catalogue effectively, aiding their search efforts.
Customer Service – Community Support
Experience in dealing with people, solving queries, and offering basic assistance.
Helped customers successfully use library computers and equipment.
Assisted customers in locating specific books to address needs.

Education

Bachelor of Business Administration - Business Administration

IUM

Windhoek, Khomas

Skills

Skills

Teamwork: collaboration in dynamic environments
Flexible working hours: immediate availability and shift flexibility

English and Portuguese communication
Attention to detail and cash handling
Empathy and collaboration: always ready to support colleagues and clients
Resilience: ability to deal with technical limitations and find solutions

Languages

English

Upper intermediate

Portuguese

Native

Competences

Customer Services: Clear communication in English and Portuguese, friendliness and professionalism.
Administration: organizing documents, reception, assisting with office tasks.
Digital: Microsoft Word (avançado), Excel (intermediário), Zotero (intermediário), gestão de arquivos digitais.
Teamwork: academic experience in collaborative projects, with a focus on cooperation and responsibility.
Ethics and Responsibility: education based on legal and administrative principles, reinforcing values of integrity and commitment.
Continuous learning and Adaptability: flexibility to move between different areas of Knowledge and adapt to new contexts.

Timeline

• Library Assistant

IUM

2026.03 - Current

Bachelor of Business Administration - Business Administration

IUM