LATOYA PIENAAR
Supervisor
Windhoek
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
15
15
years of professional experience
Work History
Acting Supervisor: Customer Accounts
City of Windhoek
Windhoek
10.2019 - Current
- Company Overview: Finance and Customer Services Division
- Resolved problems, improved operations and provided exceptional service
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Created plans and communicated deadlines to ensure projects were completed on time
- Exceeded goals through effective task prioritization and great work ethic
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Served customers and followed outlined steps of service
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Worked closely with Customer Accounts Agents to maintain optimum levels of communication to effectively and efficiently complete projects
- Identified Discrepancies on accounts and processed journals for rectification
- Assisting with Customer Complaints in terms of municipal accounts
- Supervising team members
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Developed team communications and information for meetings
- Carried out day-day-day duties accurately and efficiently
- Finance and Customer Services Division
Customer Accounts Agent
City of Windhoek
Windhoek
04.2017 - Current
- Company Overview: Finance and Customer Services Division
- Maintained energy and enthusiasm in fast-paced environment
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used Microsoft Word and other software tools to create documents and other communications
- Developed team communications and information for meetings
- Demonstrated respect, friendliness and willingness to help wherever needed
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Adhere to Water and Electricity regulations regarding processing of applications with regard to connection and disconnections of services
- Ensures that applications are completed correctly in all obligatory fields and that relevant supporting documents are attached
- Ensures that correct consumer/debtor type code is allocated to ensure that correct tariffs will be linked to the debtors account
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Developed and maintained courteous and effective working relationships
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Finance and Customer Services Division
Enquiry Officer
City Of Windhoek
Windhoek
06.2011 - 03.2017
- Company Overview: Bulk and Waste Water Department
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Bulk and Waste Water Department
Enquiry Clerk
Bank Windhoek
Windhoek
04.2009 - 06.2011
- Company Overview: Maerua Mall
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Handled calls to address customer inquiries and concerns
- Participated in team-building activities to enhance working relationships
- Received and processed stock into inventory management system
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Maerua Mall
Education
Bachelor of Laws - Law
Stadio Namibia
Windhoek01-2025
Bachelor of Communications - Communications
Namibia University of Science And Technology
Windhoek, Namibia11.2021
Certificate - Public Relations
Institute of Business Management of South Africa
09.2012
Courses -
IMLT
04.2007
High School Diploma -
Namib High School
Swakopmund11.2002
Skills
- Accounts receivables
- Accounts reconciliation
- Data extracting
- Service accounts
- Budgeting
- Branding
- Sales forecasting
- Campaign management
- Outstanding communication skills
- Microsoft Office Suite proficiency
- Correspondence composition
- Empathetic and genuine
- Exemplary work ethic
- Customer Relations
- Service-oriented self-starter
- Order fulfillment
- CRM
- Professional telephone demeanor
- Administrative support
- Creative problem solving
- Account management
- Accounting systems and software
- Banking
- Sales expertise
- Rapid data entry skills
- Excellent time management skills
- Operations Management
- Process Improvement
- Staff Management
- Schedule development
- Strategic Planning
- Training and mentoring
- Employee Motivation
- Business Administration
- Negotiation
- Project Management
- Staff Discipline
- Contract Management
- Inventory Oversight
- Complex Problem-Solving
- Policy Enforcement
- Goal-Oriented
Personal Information
Driving License: Code B
Languages
Afrikaans
First Language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Reading
Researching
Learning new Languages
Blogging/Writing
Yoga
Hiking
Quote
"Do not go where the path may lead, go instead where there is no path and leave a trail."
Ralph Waldo Emerson
Timeline
Acting Supervisor: Customer Accounts
City of Windhoek
10.2019 - Current
Customer Accounts Agent
City of Windhoek
04.2017 - Current
Enquiry Officer
City Of Windhoek
06.2011 - 03.2017
Enquiry Clerk
Bank Windhoek
04.2009 - 06.2011
Bachelor of Laws - Law
Stadio Namibia
Bachelor of Communications - Communications
Namibia University of Science And Technology
Certificate - Public Relations
Institute of Business Management of South Africa
Courses -
IMLT
High School Diploma -
Namib High School
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