Laina Kandali Namukwambi
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and correspondence, managing mails and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
Work History
Administrative Officer
Ministry of Education, Arts and Culture
Okashandja Combined School
05.2017 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Enhance overall office productivity through effective staff management and coordination of daily tasks.
- Streamline office processes by implementing efficient administrative systems and procedures.
- Manage sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Update reports, managed accounts, and generated reports for company database.
- Prepare agendas and took notes at meetings to archive proceedings.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Rental Agent and Purchasing & Control Officer
Asco Car Hire cc
Windhoek
09.2015 - 04.2017
- Managing the company's Curio shop stock and control the company overall fleet & equipments stock.
- Organize clients files and treat them with confidentiality
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
Reservation Consultant
Namibia Travel Consultants
Windhoek, Khomas, Namibia
05.2014 - 08.2015
- Making reservations and quotes for Lodges (Kalahari Red Dunes Lodge, Hohenstein Lodge & Teufelskrallen Lodge).
- Negotiated group bookings for corporate clients, resulting in increased revenue for the company.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Maintained strong relationships with clients through personalized service and prompt communication.
Receptionist
Matiti Safaris
Windhoek, Khomas, Namibia
04.2013 - 05.2013
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
No Degree - Accounting And Auditing
University of Namibia
WindhoekTravel And Tourism Management
Polytechnic of Namibia
Windhoek 04.2015
High School Diploma -
Gabriel Taapopi Secondary School
Ongwediva11.2009
Skills
- Database Management
- Office Management
- Customer Service
- Organizational Skills
- Filing
- Data Entry
- Documentation and Recordkeeping
- Records Management
- Inventory Management
Languages
English
Upper intermediate
B2
Oshiwambo
Advanced
C1
References
- Mr. Festus K. Mvula, Ministry of Education, Arts Culture, 065 242 350, 081 627 6655
- Mrs. Mirela Kries, Director, Asco Car Hire, 061 377 200
- Mr. Helmut Schaefer, Manager, Namibia Travel Consultants, 061 240 020
- Mrs. Bianca von Lieres, Manager, Matiti Safaris, 061 259 041
Timeline
Administrative Officer
Ministry of Education, Arts and Culture
05.2017 - Current
Rental Agent and Purchasing & Control Officer
Asco Car Hire cc
09.2015 - 04.2017
Reservation Consultant
Namibia Travel Consultants
05.2014 - 08.2015
Receptionist
Matiti Safaris
04.2013 - 05.2013
No Degree - Accounting And Auditing
University of Namibia
Travel And Tourism Management
Polytechnic of Namibia
High School Diploma -
Gabriel Taapopi Secondary School