Kyla Cosmos
Otjiwarongo,Namibia
Summary
Dedicated and hardworking Store Supervisor with 5 years experience successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Store Supervisor
Signature cosmetics and fragrances
2021.11 - Current
- Directed daily operations including scheduling shifts for store personnel.
- Maintained updated records on product deliveries, returns, damages.
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Monitored stock levels and identified ordering needs.
- Assigned tasks to staff according to workload requirements.
- Resolved customer complaints regarding storage and delivery of goods.
- Performed regular audits to verify that policies are being followed correctly.
- Supervised work of cashiers, training new team members and monitoring performance.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Retail Store Supervisor
Signature cosmetics and fragrances
Otjiwarongo , Namibia
2018.09 - Current
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Set sales targets and implemented action plans for achieving set objectives.
- Studied sales figures to determine quantity of products and brands needed to supply store.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Contributed to merchandising ideas at team meetings to increase sales.
- Increased sales by optimizing in-store promotional strategies.
Education
High School Diploma -
Credential College
Ondangwa 01.2020
Skills
- Store Opening and Closing
- Personnel training and development
- Shelf restocking
- Shrink reduction
- Retail merchandising
- Loss prevention
- Policies and Procedures
- Staff Supervision
- Store Merchandising
- Customer Service
- Inventory
- Sales Strategies
- Documentation And Reporting
- Stock replenishment
- Employee Training
- Leading Staff Meetings
- Employee Scheduling
- Supply Ordering
- Product Rotation
- Performance Reviews
- Work Planning and Prioritization
- Budget Planning
- Store maintenance
- Bank and Safe Deposits
- Loss Prevention Procedures
- Problem-Solving
- Friendly and Positive
- Delegating Work
- Retail Merchandise Quality Standards
Languages
English
Advanced
C1
Afrikaans
Upper Intermediate
B2
Portuguese
Proficient
C2
Oshiwambo
Advanced
C1
Hobbies
- Reading
- Traveling
- Socializing with new people
- Always keen to learn or try something new
References
- Mr Sam Tshabalala -Area Manager @Signature Cosmetics +264813793127
- Mr L. Dube- Principle @ Credential College +264814932870
Timeline
Store Supervisor
Signature cosmetics and fragrances
2021.11 - Current
Retail Store Supervisor
Signature cosmetics and fragrances
2018.09 - Current
High School Diploma -
Credential College
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