Kristle Makoni
Rocky Crest, Windhoek
Summary
Results-driven professional with strong experience in managing key client relationships and driving business growth. Proven ability to collaborate effectively with teams, adapt to changing needs, and consistently achieve targets. Skilled in strategic planning, client communication, and problem-solving. Known for reliability and strong focus on delivering impactful results. Results-oriented sales worker who engages with customers to help establish rapport and develop leads. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Key Accounts Supervisor
Rent-A-Drum
01.2023 - Current
- Efficient and lucrative managing of key clients for Rent-a-Drum operations through strategic engagement, planning, organizing, directing, coordinating, reporting and budgeting.
- Managing a portfolio of Key Clients, resources & performance Creating strategic plans for customer accounts, tailor-making unique offering to increase customer retention and influencing growth in revenue from new and existing accounts.
- CRM, business reporting & communication
- Review current, and implement new client-model engagement procedures, policies, and processes.
- Lead contract negotiations, SOPs and SLA’s (Service Level Agreement) renewals with top level clients to secure contract value growth.
- Project Implementation (Operational Support and Execution) Implementation of Effective Sales and Marketing Strategies Identification of upselling and cross selling opportunities Maximized revenue growth for strategic clients through effective management of sales opportunities.
- Implemented account plans to enhance customer retention and optimize business potential.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
Business Development Manager
Manpower Development Centre
01.2019 - 01.2022
- Increase of annual revenue through data driven market penetration strategies.
- Identification of growth opportunities and execution and negotiation of key deals.
- Lead generation and deal closing.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Conducted comprehensive market research and analysis to identify.
- Developed strategic partnerships to enhance service offerings and client engagement.
- Conducted market research to identify emerging trends and opportunities for growth.
- Coordinated client presentations to effectively communicate value propositions and solutions.
- Facilitated workshops to train staff on best practices in business development strategies.
Marketing Manager
Optional Electrical & Industrial Supplies
01.2014 - 11.2018
- Developed marketing strategies for electrical and industrial supply products.
- Coordinated promotional events to showcase product offerings and drive customer interest.
- Implemented customer feedback mechanisms to improve service delivery and product relevance.
- Developed social media marketing strategies to help brand company and increase sales.
- Maintained relationships with key customers through regular communication.
- Analyzed market trends to identify potential opportunities for growth.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Performed market analysis to better understand target audiences.
Senior Executive CRM
NetOne Cellular (Zim)
01.2013 - 01.2015
Sales & Marketing Exec
Croco Motors (Zim)
01.2007 - 01.2013
Education
Master of Science - Strategic Management
Chinhoyi University of Technology (CUT)
Zimbabwe 01.2013 - 10.2015
B.Com, Hons. - Marketing
National University of Science and Technology (NUST)
Zimbabwe 01.2005 - 10.2009
Skills
- CRM software proficiency
- Regulatory compliance
- Business strategies
- Market research
- E-commerce sales
- Analytical skills
- Organizational skills
- Problem-solving abilities
- Excellent communication
- Services optimization
- Business development
References
- Ms. Erica Gatawa, Manpower Development Centre, Windhoek, Namibia, +264 81 438 8193, training@manpowerdvp.com.na
- Mr. P. Musonza, Optional Electrical and Ind. Supplies, Harare, Zimbabwe, +263 773 488 609, musonzap@gmail.com
Short Courses
- Public Speaking and Presentation
- Digital Marketing
- Emotional Intelligence
- Business Reporting
- Supervisory Skills
- Negotiation Skills
- Leadership
- CRM
Personal Information
- Available: Available on request
- Residence Permit: Valid
Languages
English
Proficient
C2
Timeline
Key Accounts Supervisor
Rent-A-Drum
01.2023 - Current
Business Development Manager
Manpower Development Centre
01.2019 - 01.2022
Marketing Manager
Optional Electrical & Industrial Supplies
01.2014 - 11.2018
Master of Science - Strategic Management
Chinhoyi University of Technology (CUT)
01.2013 - 10.2015
Senior Executive CRM
NetOne Cellular (Zim)
01.2013 - 01.2015
Sales & Marketing Exec
Croco Motors (Zim)
01.2007 - 01.2013
B.Com, Hons. - Marketing
National University of Science and Technology (NUST)
01.2005 - 10.2009
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