Kornelius Kapenda
Windhoek
Summary
Sales Support Specialist with a strong background in administration and customer service. Proven ability to assist the sales team in achieving objectives by managing high volumes of emails, coordinating sales operations, and maintaining accurate records. Skilled in handling customer inquiries and complaints, providing timely feedback, and preparing quotations. Excellent communication, organizational, and problem-solving skills, with a focus on maintaining confidentiality and delivering exceptional service. Adept at working independently and collaborating effectively with internal departments and customers
Overview
9
9
years of professional experience
Work History
Car Salesperson
Fialogic Car Dealership
Windhoek , Namibia
2024.01 - 2024.08
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Conducted test drives for prospective buyers.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
IT Technician and Administrator
Welwitchia Health Training Center
Windhoek , Namibia
2022.01 - 2023.11
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Configured routers, switches and wireless access points for LANs and WANs.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
Customer Service Sales Representative
Kubata Restaurant
Windhoek , Namibia
2015.07 - 2021.12
- Provided accurate information about products and services.
- Customer interaction
- Sales and Upselling, addressing customers needs and identifying opportunities to upsell or cross-sell products and services.
- Providing excellent service, to retain customers.
- Main resposibility is for both supporting customers and driving sales, making them a key part of the company's customer experience strategy.
Education
Computing And Information Technology
Namibia University of Science And Technology
Namibia, Windhoek2023-04
Skills
- Goal-Oriented
- Strong Administrative Skills
- Communication Skills
- Closing deals
- Sales Presentations
- Leasing options and good team player
- Documentation And Reporting
- Excellent knowledge in MS Excel, Outlook, and Word
Languages
English
First Language
English
Advanced (C1)
C1
Afrikaans
Upper Intermediate (B2)
B2
Oshiwambo
Proficient (C2)
C2
References
References available upon request.
Timeline
Car Salesperson
Fialogic Car Dealership
2024.01 - 2024.08
IT Technician and Administrator
Welwitchia Health Training Center
2022.01 - 2023.11
Customer Service Sales Representative
Kubata Restaurant
2015.07 - 2021.12
Computing And Information Technology
Namibia University of Science And Technology
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