KEM JOB SAKARIA
Swakopmund-ERONGO
Summary
Dynamic and goal-oriented professional with a proven track record at MTC, excelling as a Mobile Home Advisor and Call Center Agent. Demonstrated expertise in customer retention and technical problem-solving, leveraging strong interpersonal skills and analytical abilities. Proficient in Microsoft Office, adept at adapting to new challenges and environments, ensuring top-notch customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MOBILE HOME ADVISOR
MTC
03.2020 - Current
- Advising customers on products and services offered by MTC
- Dealing with complex queries about devices and data
- Assisting customers with technical problems, software issues, router setups and troubleshooting
- Ensuring customer retention
- IPRO ambassador on Apple Products
CALL CENTER AGENT
MTC
10.2018 - 03.2020
- Resolving queries and advising customers on products and services offered by MTC
- Ensuring customer retention
Education
BACHELOR OF BUSINESS MANAGEMENT - Management Technology
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2022
BACHELOR OF BUSINESS ADMINISTRATION -
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2017
SWAKOPMUND SECONDARY SCHOOL - NSSCO (35 points)
01.2011
Some College (No Degree) - Data Analysis
UNIVERSITY OF CAPE TOWN
SOUTH AFRICASkills
- Strong Interpersonal skills
- Initiative
- Assertive
- Follow-up procedures
- Goal oriented approach
- Analytical skills
- Active listening
- Adaptability
- Microsoft office
References
- Mrs. Renate Eises-Goreses, Mobile Home Supervisor, MTC, 0811002078, reises-goreses@mtc.com.na
- Mrs. Violet Verimuje, Mobile Home Manager, feedback@mtc.com.na, 0612802844
- Mr. Ernest Van Zyl, CC SUPERVISOR, MTC, 0812797671
Personal Information
- ID Number: 92101500377
- Nationality: NAMIBIAN
- Marital Status: SINGLE
Certification
- DRIVERS LICENSE CODE B
Languages
OSHIWAMBO
First Language
English
Advanced (C1)
C1
Afrikaans
Advanced (C1)
C1
Timeline
MOBILE HOME ADVISOR
MTC
03.2020 - Current
CALL CENTER AGENT
MTC
10.2018 - 03.2020
BACHELOR OF BUSINESS MANAGEMENT - Management Technology
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
BACHELOR OF BUSINESS ADMINISTRATION -
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
SWAKOPMUND SECONDARY SCHOOL - NSSCO (35 points)
Some College (No Degree) - Data Analysis
UNIVERSITY OF CAPE TOWN
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