Kaarina Panduleni Ishulu
Oshakati
Summary
Hardworking Administrator with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience. I am able and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Administrator
Agricultural Bank of Namibia (AGRIBANK)
Oshakati, Namibia
02.2023 - Current
- Maintain the Branch Manager's electronic diary
- Meetings administration, travel arrangements for the manager & support staff, workshop organizing
- Budget administration and procurement services, providing client's service
- Monitoring of clients' complaints platform
- Responsible for overseeing the neatness of the office by supervising the Office Assistant and the Cleaner
- Maintaining proper records of documents and information
- Preparing of documents such as submissions and Reports
- Drawing of Reports from from SAP System
- Secretary to the Branch Credit Committee (BCC)
- Financial Intelligence Act, 13 OF 2012 (FIA) compliance check
- Stakeholder & Customer Outreach/mobile banking service coordination
- Overseeing the neatness of the office by supervising the Office Assistant and the Cleaner
- Management of Clients' Customer complaint
- Provide overall Office Administration of the Oshakati Branch
Office Administrator
University of Namibia, Centre for Research Services
Windhoek, Namibia
02.2012 - 01.2023
- Maintaining Director's electronic diary
- Telephone handling and secretarial services
- Meetings arrangements and minutes taking
- Travel arrangements
- Logistical arrangements and coordination of Centre's workshops, events and functions
- Preparation of documents such as Submissions, Reports and Letters
- Procurement and compilation & monitoring of the Budget
- Liaise with academics and internal & external clients/collaborators on research, publications, postgraduate matters and other related matter
- Provide report for Research Activities to the Director
- Record keeping and retrieval services
- One Ocean Hub Project Administration Officer responsible for administration and finance
- Liaison Officer between the Project Donors and UNAM Research Team
- Financial reports for the project
- Attend to external and internal inquiries
Departmental Secretary
Namibia University of Science and Technology, Electrical Department
Windhoek, Namibia
02.2010 - 01.2012
- Maintain Head of Department diary
- Telephone handling and secretarial services
- Meeting administration and minute taking
- Travel Arrangements
- Logistical arrangements and coordination of workshops and events
- Liaise with internal and external stakeholders
- Record keeping and retrieval services
- Attend to external and internal inquiries
Private Secretary
Ministry of Justice: Office of Prosecutor-General & Civil Litigation Department
Windhoek, Namibia
03.2006 - 01.2010
- Typed and drafted official letters and other correspondences
- Handled enquiries through various channels
- Facilitated travel arrangements
- Handled the office filing systems
- Managed Prosecutor-General & Attorney-General Diaries
- Screened and channeled telephone calls and visitors
- Assisted with the ordering of office supplies
- Facilitated and took minutes during the meetings
- Received visitors and clients
- Performed any other Secretarial duties assigned
Education
Post Graduate Diploma Business Management
Management College of Southern Africa
South Africa06-2021
Bachelor Degree Office Management & Technology
Namibia University of Science & Technology
Windhoek04-2012
MBA - Management
International University of Management
Windhoek, NamibiaBachelor of Commerce Law (First Year)
STADIO
Windhoek, NamibiaSkills
Scheduling Appointments, Meeting Coordination, Communication skills, Business Development, Sales Support, Budget Planning, Office Administration; Meeting Administration, Customer Service skills, Proficient in SAP Financial System, MS Word, MS Excel, PowerPoint, Microsoft Outlook, Corporate Governance, Finance & Accounting skills, Anti-Money Laundering, FIA Compliance, Report writing and supervision skills
Accomplishments
- Runner-Best Employee of Month November 2023.
Certification
- ISO 22301:2019 Essentials of Business Continuity Management Systems (BCMS) - Alison
Custom
References:
1. Ms. Etuhole Ingo
Branch Manager: Agribank Oshakati
Tel: 065221358
Email: eingo@agribank.com.na
2. Prof. Hileni M Kapenda
International University of Management
Cell: 0812505510
Email: hkapenda@ium.edu.na
3. Prof. Alex T Kanyimba
Country Director: One Ocean Hub Project
Tel: 061 2063886
Cell: 0815999480
akanyimba@unam.na
Timeline
Branch Administrator
Agricultural Bank of Namibia (AGRIBANK)
02.2023 - Current
Office Administrator
University of Namibia, Centre for Research Services
02.2012 - 01.2023
Departmental Secretary
Namibia University of Science and Technology, Electrical Department
02.2010 - 01.2012
Private Secretary
Ministry of Justice: Office of Prosecutor-General & Civil Litigation Department
03.2006 - 01.2010
Post Graduate Diploma Business Management
Management College of Southern Africa
Bachelor Degree Office Management & Technology
Namibia University of Science & Technology
MBA - Management
International University of Management
Bachelor of Commerce Law (First Year)
STADIO
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