Justina Namusakala Iindombo
Windhoek
Summary
Results-driven marketing professional with four years of experience in sales, marketing, and customer care consulting. Expertise in client relationship management and negotiation, complemented by a strong background in transport and logistics operations. Proven track record of delivering exceptional customer service while driving business growth through innovative marketing strategies. Aiming to leverage these skills to enhance organizational success in a dynamic environment.
Overview
8
8
years of professional experience
Work History
Customer Care Consultant
Onepoko cash services
Windhoek
02.2021 - Current
- Deliver excellent customer service by resolving client inquiries and managing their accounts.
- Maintain strong client connections, resulting in higher sales.
- Deliver personalized product advice, increasing customer loyalty.
- Handle client issues and queries efficiently.
- Work with sales teams to cross-sell additional services, enhancing overall revenue.
- Ensured accuracy in recording all client communications.
Sales and Marketing Admin Intern
Diligent commerce Investment
Windhoek, Namibia
05.2017 - 09.2017
- Devised promotional strategies driving increased sales.
- Contributed to creating marketing materials including brochures and flyers.
- Formulated focused marketing initiatives to capture new customer interest.
- Negotiated contracts with clients result in increased sales by 30%.
- Developed presentations and organized events to promote products or services.
- Assessed customer feedback to enhance service offerings.
- Provided comprehensive administrative support.
Sales Representatives
Tweyapamwe investment cc
Windhoek, Namibia
10.2016 - 02.2017
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted cold calls to identify new sales opportunities.
- Analyzed market data to uncover potential client demographics.
- Coordinated client visits to ensure engagement.
- Developed weekly summaries outlining sales performance.
- Negotiated pricing contracts with customers to maximize profits.
Education
Bachelor Honors Degree - Marketing Management
THE INTERNATIONAL UNIVERSITY OF MANAGEMENT
Windhoek,Namibia01.2019
High School Diploma -
RUACANA HIGH SCHOOL
Ruacana,Namibia01.2013
Skills
- Strategic Marketing Development
- Cold calling
- Exceptional Customer Care
- Contract negotiation and closing tactics
- Effective Persuasion Skills
- Logistics Operations Expertise
- Market Segmentation and Analysis
- Clear Written Communication
- Proficient Time Management
- Analytical Problem Solving
Educationalbackground
The International University of Management, Bachelor Honors Degree (Level 8), Marketing Management, 12/01/19, Ruacana High School, Grade 12 (NSSCO), 12/01/13
References
- Simeon N Negumbo, Manager-Onepoko cash services, +264 81 3666663
- Simuel Shivungo, Business Manager-Diligent Commerce, +264 814195501
- Josephine Gabriel, Marketing Manager – Tweyapamwe Investment, +264813434315
Personal Information
- ID Number: 9510070025
- Nationality: Namibian
Languages
Oshiwambo
First Language
English
Proficient (C2)
C2
Timeline
Customer Care Consultant
Onepoko cash services
02.2021 - Current
Sales and Marketing Admin Intern
Diligent commerce Investment
05.2017 - 09.2017
Sales Representatives
Tweyapamwe investment cc
10.2016 - 02.2017
Bachelor Honors Degree - Marketing Management
THE INTERNATIONAL UNIVERSITY OF MANAGEMENT
High School Diploma -
RUACANA HIGH SCHOOL
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