Justina Kisilipile
Windhoek, Khomas
Overview
21
21
years of professional experience
Work History
Project Coordinator
Fix Eagle Investments / Auctioneers
2024.03 - 2024.04
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Executive Office Administrator
Namibia Facility Management & Insurance Administrator
2022.01 - 2024.01
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Managed high-level correspondence effectively prioritizing responses according to urgency levels while maintaining professionalism.
- Improved cross-departmental communication through timely dissemination of relevant information to various teams.
- Assisted in the development of company policies and procedures to ensure consistency throughout the organization''s operations.
- Trained new administrative staff members to maintain consistent performance standards across the organization.
- Organized successful company events, promoting employee engagement and fostering a positive work environment.
- Developed and maintained effective filing systems for easy retrieval of important documents, increasing operational efficiency.
- Facilitated meetings both internally and externally with appropriate preparation including agenda creation distribution materials coordination.
Real Estate Agent
Yellow Square Prop.
2023.01 - 2023.12
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
Student Quantity Surveyor
Richard Frankle & Partners QS
2014.01 - 2018.01
Business Consultant
Fix Eagle Investment
2015.01 - 2016.01
- Holiday job
Secretary
Richard Frankle & Partners QS
2006.01 - 2013.01
Receptionist
Auto Gas Namibia
2005.01 - 2005.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cashier
Nando's Namibia
2004.01 - 2004.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Cattle Baron Nam.
2004.01 - 2004.01
Sale / Marketing Rep.
Coca Cola
2003.01 - 2003.04
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
Education
Introduction Certificate - Quantity Surveying
University of Free State
Introduction Certificate - Quantity Surveying
University of Free State
Real Estate Certificate -
Namibia Estate Agent Board
12.2022
Real Estate Certificate -
Namibia Estate Agent Board
12.2022
Grade 12 -
Augustineum Secondary School
08.2001
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Team Coordination
- Project Management
- Documentation Management
- Decision-Making
- Critical Thinking
- Attention to Detail
- Flexible and Adaptable
- Customer Service
- Workload Management
- Team Leadership
- Data Collection
- Quality Assurance
- Customer Management
- Task Delegation
- Risk Analysis and Management
- Schedule Management
- Multiple Priorities Management
- Training and Development
- Conflict Resolution
- Event Planning and Execution
References
Ms. Gail Duvenhage, HR/ Office Manager / Accountant, Richard Frankle & Partners QS & NFM-Namibia Facility Management cc, Contact No. 061 223 991, 081 333 1072
Mr N.K Owner/Director, Fix Eagle Investment CC / Auctioneers, Contact No. 085 797 8680
Skillsexperienceareas
- Experience in Frontline customer care (Excellent People Skills and Management liaising)
- Strong analytical and planning skills, combined with the ability to co-ordinate the efforts of others in a team to meet organizational goals.
- +/- Seventeen (17) years Administrative experience, producing variety of drafting of Business Materials, Report writing & Formal Letters, Etc.
- Bilingual (English, Afrikaans, Damara-Nama, Oshiwambo, Otjiherero)
- Auto Gas (Conversation of Vehicles to run on Gas)
- Hospitality (Waitressing)
- Construction Industry (Quantity Surveying)
- Marketing New Products, Businesses, Etc.
- Business Registration & All Related Services
- Short term Insurance
- Real Estate Services
- Auctioneering Services
Languages
Damara Nama, Setswana
Native language
Oshiwamboe
Advanced
C1
Timeline
Project Coordinator
Fix Eagle Investments / Auctioneers
2024.03 - 2024.04
Real Estate Agent
Yellow Square Prop.
2023.01 - 2023.12
Executive Office Administrator
Namibia Facility Management & Insurance Administrator
2022.01 - 2024.01
Business Consultant
Fix Eagle Investment
2015.01 - 2016.01
Student Quantity Surveyor
Richard Frankle & Partners QS
2014.01 - 2018.01
Secretary
Richard Frankle & Partners QS
2006.01 - 2013.01
Receptionist
Auto Gas Namibia
2005.01 - 2005.06
Cashier
Nando's Namibia
2004.01 - 2004.03
Waitress
Cattle Baron Nam.
2004.01 - 2004.01
Sale / Marketing Rep.
Coca Cola
2003.01 - 2003.04
Introduction Certificate - Quantity Surveying
University of Free State
Real Estate Certificate -
Namibia Estate Agent Board
Real Estate Certificate -
Namibia Estate Agent Board
Grade 12 -
Augustineum Secondary School
Introduction Certificate - Quantity Surveying
University of Free State