Julien Van Wyk
Erongo region,Namibia
Summary
Dynamic hospitality professional with a proven track record at Nature Investment (Pty) Ltd, excelling in customer service and inventory management. Successfully trained waitstaff at Epako Game Lodge, enhancing service delivery and team performance. Known for effective communication and a commitment to creating exceptional guest experiences.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Hospitality Team Member
Nature Investment (Pty) Ltd
Rehoboth, Namibia
07.2007 - 07.2009
- Assisted guests with check-in and check-out processes efficiently.
- Provided exceptional service by addressing customer inquiries and concerns promptly.
- Maintained cleanliness and organization of public areas within the facility.
- Collaborated with team members to ensure smooth daily operations and service delivery.
- Monitored inventory levels and reported supply needs to management regularly.
Waitress Trainer
Epako Game Lodge
Omaruru , Namibia
09.2006 - 02.2007
- Trained new waitstaff on menu knowledge and service standards.
- Coordinated training sessions to enhance team performance and customer experience.
- Developed training materials to support staff learning and development initiatives.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
Education
NQF Level 7 - Human Resources Management
International Training College Lingua
Windhoek, Namibia 05.2017 - 09.2018
Skills
- Customer service
- Check-in processes
- Inventory management
- Menu knowledge
- Service delivery
- Effective communication
- Time management
- Flexibility
Languages
English
First Language
English
Intermediate (B1)
B1
Timeline
NQF Level 7 - Human Resources Management
International Training College Lingua
05.2017 - 09.2018
Hospitality Team Member
Nature Investment (Pty) Ltd
07.2007 - 07.2009
Waitress Trainer
Epako Game Lodge
09.2006 - 02.2007