Josophina Shatipamba
Windhoek, Khomas,KH
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Excellent interpersonal and communication skills. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
Work History
Team Leader
MTC Call Centre
05.2018 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Call Centre Advisor
MTC
12.2015 - 04.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Trainee: Events Coordinator
Namibia Wildlife Resorts
01.2015 - 03.2015
- Liaise with clients to identify their needs and to ensure customer satisfaction.
- Propose ideas to improve provided services and event quality.
- Conduct pre- and post – event evaluations and report on outcomes
- Shadowed senior team members to learn all related jobs and tasks.
Education
Human Resources Management
Namibia University of Science And Technology
Windhoek, Khomas, Namibia04.2026
National Diploma in Hospitality Management - Hospitality Administration And Management
Polytechnic of Namibia
Windhoek, Khomas, Namibia04.2014
NSSC Grade12 -
P K De Villiers Senior Secondary School
Keetmanshoop, KA01.2010
Skills
- Teamwork and Collaboration
- Team motivation
- Conflict Resolution
- Client Support
- Performance Evaluations
Languages
Oshiwambo, English, Afrikaans
Timeline
Team Leader
MTC Call Centre
05.2018 - Current
Call Centre Advisor
MTC
12.2015 - 04.2018
Trainee: Events Coordinator
Namibia Wildlife Resorts
01.2015 - 03.2015
Human Resources Management
Namibia University of Science And Technology
National Diploma in Hospitality Management - Hospitality Administration And Management
Polytechnic of Namibia
NSSC Grade12 -
P K De Villiers Senior Secondary School
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