Josofina Gertze
Windhoek
Summary
Dynamic hospitality professional with extensive experience at Namibia Wildlife Resort, excelling in client relationship management and staff training. Proven track record in enhancing guest satisfaction and driving sales through effective communication and problem-solving skills. Proficient in reservation systems and project management, consistently delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Consultant
Namibia Wildlife Resort, /Ai-/Ais
/Ai-/Ais
01.2017 - Current
- Managed customer reservations and processed payments efficiently.
- Addressed guest inquiries and followed up on satisfaction.
- Promoted accommodation packages and supported the sales team.
Finance Officer (Acting)
Namibia Wildlife Resort, Khorixas
Khorixas
01.2023 - 07.2023
- Reconciling and verifying daily revenue and submitting financial reports to management.
- Recording transactions, handling voids, and ensuring pricing accuracy in stock and invoicing.
- Safeguarding funds and maintaining key control over financial safes.
- Assisting with budget planning and providing briefings to the Manager on financial matters.
Front Office Supervisor (Acting)
Namibia Wildlife Resort, Khorixas
Khorixas
01.2023 - 07.2023
- Training interns and new staff on the Innkeeper system and conducting onboarding inductions.
- Monitoring guest check-ins/outs, resolving client issues, and coordinating with departments.
- Preparing forecasts to guide F&B and conference planning.
- Leading daily team briefings, enforcing grooming standards, and maintaining staff discipline.
- Reconciling daily cash-ups, invoices, and assisting with banking operations.
Front Office Mentor
Namibia Wildlife Resort, Khorixas
Khorixas
01.2020 - 07.2023
- Guiding students in real-time front office tasks such as reservations, check-ins, and guest services using the Innkeeper system.
- Mentoring students on professionalism, customer service, and front office protocols aligned with Level 3 vocational standards.
- Evaluating student performance and submitting progress reports to lecturers and supervisors.
- Coordinating training schedules, departmental transitions, and enforcing industry best practices.
- Supporting career preparation through CV development and interview readiness sessions.
Cashier, Bartender, and Housekeeper
Namibia Wildlife Resort, Torray Bay
Torray Bay
01.2014 - 01.2015
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Instrument Design Certificate of Competence - NQF Level 6
DNL Training Skills Development Specialists
01.2022
Moderation Certificate of Competence - NQF Level 6
DNL Training Skills Development Specialists
01.2021
Assessment Certificate of Competence - NQF Level 6
DNL Training Skills Development Specialists
01.2021
Advanced Diploma - Travel and Tourism
International Training College Lingua
01.2014
Skills
- Hospitality operations management
- Client relationship handling
- Staff training and mentorship
- Reservation and POS systems (Innkeeper)
- Proficiency in Microsoft Office Suite
- Project management
- Sales and customer engagement
- Time and leave administration
- Communication and interpersonal skills
- Problem-solving and complaint resolution
- Conference and event coordination
Languages
English, Afrikaans, Otjiherero
References
- Jaffeth, Xoagub, Resort Manager, +264 63 683 677, +264 81 892 4435, Namibia Wildlife Resort, /Ai-/Ais, /Ai-/Ais
- Isaiah, Iiyambo, Acting Resort Manager, +264 67 311 111, +264 81 262 4677, Namibia Wildlife Resort, Khorixas, Khorixas
- Jacob, Vihinda, Acting Manager: OD and Wellness, +264 61 285 7152, +264 81 301 8571, Namibia Wildlife Resort
Certification
Basic Chef Cooking Skills - NUST Hotel School
Timeline
Finance Officer (Acting)
Namibia Wildlife Resort, Khorixas
01.2023 - 07.2023
Front Office Supervisor (Acting)
Namibia Wildlife Resort, Khorixas
01.2023 - 07.2023
Front Office Mentor
Namibia Wildlife Resort, Khorixas
01.2020 - 07.2023
Sales Consultant
Namibia Wildlife Resort, /Ai-/Ais
01.2017 - Current
Cashier, Bartender, and Housekeeper
Namibia Wildlife Resort, Torray Bay
01.2014 - 01.2015
Instrument Design Certificate of Competence - NQF Level 6
DNL Training Skills Development Specialists
Moderation Certificate of Competence - NQF Level 6
DNL Training Skills Development Specialists
Assessment Certificate of Competence - NQF Level 6
DNL Training Skills Development Specialists
Advanced Diploma - Travel and Tourism
International Training College Lingua
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