Josephine Haita
Windhoek
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Operations Manageress
Villa MonteBello Guesthouse & Villa Moringa Guesthouse
12.2013 - Current
- Supervise and control all departments.
- Reservations/Quotes & Admin related duties
- Guest check out /check Ins & to liaise closely with all departments..
- Ordering of stock/ stock taking, monthly financial reports.
- Employee Payroll ( using excel) & Training for junior staff and HR related duties.
- Applied effective time management techniques to meet tight deadlines.
Front office /Reservations Manageress
GocheGanas Nature Reserve
06.2011 - 11.2013
- Supervise and control all reception staff & activities in reception
- Reservations/Quotes & Admin related duties
- Guest check out/check Ins
- To ensure cooperation with all departments & that daily event is updated and copies are sent to appropriate departments, i.e, Food & Beverage, Kitchen, Wellness department and Housekeeping
- Sock Taking
- Excellent communication skills, both verbal and written
- Learned and adapted quickly to new technology and software applications
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked well in a team setting, providing support and guidance
Tour Consultant
Sense of Africa Windhoek
11.2010 - 05.2011
- Reservations for clients at different establishments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Planning Tours through- out Namibia
- Preparing quotes as per clients' needs
- Invoicing tours booked
- Solving client queries in regard to the services booked
Assistant HR Manager & Admin Officer
Canon Lodge
06.2002 - 08.2003
- Employee Salaries (using MS Excel)
- Human resource related duties
- Employee registrations (Social Security + Ministry of Finance) .
- Petty Cash Reconciliation
- Payments (debtors/creditors)
- Admin related duties
Guest Relations & Receptionist
Dusternbrook Guest farm
01.2001 - 05.2002
- Daily Check in /out of guests
- Guests payments
- Reservations
- Banking
- Guest relations (dealing with all guest queries &problems)
- Managing Switchboard
- Admin related & ad-hoc duties
Education
Diploma ( 3rd Year Incomplete) - Travel & Tourism Management
2001
High School Diploma -
12.1996
Skills
- COMPUTER SKILLS
- Microsoft Office, Word, Excel & Access Literate, Outlook
- Hotel Systems : (Micros Fidelio-Oprah Express, Hotelinx, Innkeeper),
- Tour Plan Reservation system, Pastel Accounting System
Languages
Oshiwambo , Otjiherero
Native language
English
Proficient
C2
German
Intermediate
B1
Danish
Elementary
A2
Timeline
Operations Manageress - Villa MonteBello Guesthouse & Villa Moringa Guesthouse
12.2013 - Current
Front office /Reservations Manageress - GocheGanas Nature Reserve
06.2011 - 11.2013
Tour Consultant - Sense of Africa Windhoek
11.2010 - 05.2011
Assistant HR Manager & Admin Officer - Canon Lodge
06.2002 - 08.2003
Guest Relations & Receptionist - Dusternbrook Guest farm
01.2001 - 05.2002
NUST - Polytechnic - Diploma ( 3rd Year Incomplete), Travel & Tourism Management
Jan Mohr High School - High School Diploma,
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