JOSEF TANGENI NANGOLO
Windhoek
Summary
Detailed technician skilled in services. Demonstrating a keen sense of skill to every customer. Known for best-in-class work, and great problem-solving skills. Excelling in diagnosing and repairing Apple devices. Skilled in troubleshooting and optimizing systems, I deliver exceptional customer support while ensuring data privacy. My strong communication and commitment to continuous learning drive my success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Technician
PC CENTRE
04.2023 - Current
- Diagnose, repair, and troubleshoot Apple devices, including MacBooks and iMacs, using the Apple Service Toolkit (AST) and other diagnostic tools, while ensuring all repairs meet Apple’s quality standards. Perform authorized component replacements and upgrades, such as RAM, SSDs, and batteries.
- Provide customer support by assisting with technical issues, warranty claims, and best practices for device maintenance. Handle data management tasks, including backups, transfers, and ensuring customer data privacy.
- Deliver local and remote Tier 1 IT support for hardware and software to company personnel.
- Diagnose system errors and troubleshoot technical issues for clients.
- Assist customers with various types of technical issues via email, live chat, and telephone.
- Monitor the performance of computer systems regularly to ensure they are running optimally.
Technician
New Technology Group
OKAHANDJA
01.2023 - 03.2023
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Programmed DVRs as needed for recording video from security systems.
- Install and configure physical and virtual servers, including Windows Server. Ensuring proper setup of operating systems, network settings, and essential services like Active Directory, and DNS. Optimize hardware and storage, configure RAID, allocate resources, and secure the system with firewalls, encryption, and regular updates.
- Test performance and functionality, monitor resource usage, and apply optimizations to ensure efficiency and reliability.
IT Technician Intern
DI Computer Technologies
WINDHOEK
04.2022 - 07.2022
- Organized necessary parts, tools and supplies prior to each job assignment.
- Provided technical support to customers regarding camera use and operation.
- Performed quality assurance checks on newly installed cameras to verify functionality.
- Programmed DVRs as needed for recording video from security systems.
- Configured camera settings and tested connections to ensure proper functioning.
- Scanned networks with vulnerability assessment tools to identify security holes.
- Monitored system performance to ensure optimal operation and security protocols are met.
- Identified system data, hardware or software components to meet user needs.
- Completed frequent checks on user logins, file permissions and other data issues.
- Performed data migration from existing systems into new systems.
IT Technician Intern
Ministry of Labour, Industrial Relations and Employment Creation
WINDHOEK
08.2021 - 10.2021
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Created detailed reports outlining system status, security updates, changes made and other relevant information.
- Evaluated software or hardware to recommend improvements or upgrades.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Performed data backups and disaster recovery operations as needed.
- Resolved technical issues related to operating systems, applications, printers and other hardware peripherals.
- Conducted regular maintenance checks on all IT equipment in the office environment.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Education
NQF: 8 - BUSINESS MANAGEMNT
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
WINDHOEK05-2025
NQF:7 - System Administration
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2021
NSSC -
REV. JUUSO SHIKONGO SENIOR SECONDARY SCHOOL
01.2016
Skills
- Performing admin duties such as installing, updating, troubleshooting, and maintaining the functionality of computer systems on a network
- Firewall Configurations
- Technical Access Control
- Installation of PABX and Management
- Installing and Troubleshooting CCTVs
- Information and Application Security
- Servers and Desktop troubleshooting both hardware and software
- Routine Maintenance in all information Technology works
- Monitoring Internet performance
- Install, configure, test and maintain operating systems, application software and system management tools
- Computer-literate performer with extensive software proficiency covering wide variety of applications
- Lexmark Printers Troubleshooting
- Deep understanding of Apple devices
- Excellent communication skills
- Strong commitment to research
- Sincere, loyal and dedicated individual
- Great deal of ambition
- Love to learn and always up to a challenge
- Ability to get along well with others while also working efficiently on my own
Languages
Oshiwambo, English
Driver License
B, 04/20/21
Reference
- Mr Randall
Junior IT
(DI Computer Technologies)
+264 814169204
- Mr Peter Haixula
Analyst Programmer
(Ministry of Labour)
+264 81 430 2536
- Mr Tobias Shikongo
Site Instructor
(New Technology Group)
+264 817477052
Timeline
Technician
PC CENTRE
04.2023 - Current
Technician
New Technology Group
01.2023 - 03.2023
IT Technician Intern
DI Computer Technologies
04.2022 - 07.2022
IT Technician Intern
Ministry of Labour, Industrial Relations and Employment Creation
08.2021 - 10.2021
NQF: 8 - BUSINESS MANAGEMNT
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
NQF:7 - System Administration
NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY
NSSC -
REV. JUUSO SHIKONGO SENIOR SECONDARY SCHOOL
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