Jorghen Evarastus !Gaoseb
Swakopmund
Summary
Seasoned Case Management Officer offering comprehensive background in social services along with strong interpersonal and organizational skills. Experienced in developing efficient case management plans, coordinating with various service providers, and overseeing comprehensive client care. Strengths include problem-solving, effective communication, and maintaining documentation in compliance with established standards. Proven ability to positively impact client outcomes through strategic planning and resource coordination.
Overview
5
5
years of professional experience
Work History
Case Management Officer
Namibian Correctional Service
Walvis Bay, Namibia
05.2022 - Current
- Analyzed data related to prisoner recidivism rates in order to identify areas where improvements could be made.
- Coordinated with outside agencies such as parole boards or social service providers regarding an inmate's release from prison.
- Assessed inmates' mental health needs and provided crisis intervention services when necessary.
- Provided referrals to other community resources such as housing assistance, job training or educational opportunities.
- Interacted with family members of inmates to discuss the inmate's behavior and progress in treatment programs.
Counselling Instructor
Clocknet Vocational Training Centre
Windhoek, Namibia
08.2021 - 04.2022
- Administered pre-employment examinations prior to hiring new counselors for the institution .
- Assisted students in developing effective communication skills, interpersonal relationships, and career goals.
- Presented lectures on various aspects of counseling including ethical considerations, cultural awareness, assessment techniques, diagnosis procedures and treatment planning.
Volunteer Counsellor
Lifeline/Childline Namibia
Windhoek, Namibia
06.2019 - 04.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Psychology (HONS.) - Clinical Psychology
University of Namibia
Windhoek04-2021
Certificate in Basic Counselling - Counselling
Lifeline/Childline Namibia
Windhoek06-2019
Skills
- Interdepartmental Collaboration
- Relationship Building
- Attention to Detail
- Active Listening
- Collaboration and Teamwork
- Client Assistance Referrals
- Professional Demeanor
- Crisis Intervention
- Decision-Making
- Interpersonal Skills
Languages
Damara/Nama
First Language
Spanish
Intermediate (B1)
B1
Portuguese
Intermediate (B1)
B1
Afrikaans
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Case Management Officer
Namibian Correctional Service
05.2022 - Current
Counselling Instructor
Clocknet Vocational Training Centre
08.2021 - 04.2022
Volunteer Counsellor
Lifeline/Childline Namibia
06.2019 - 04.2022
Bachelor of Psychology (HONS.) - Clinical Psychology
University of Namibia
Certificate in Basic Counselling - Counselling
Lifeline/Childline Namibia
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