Jorene Williams
Walvis Bay,Erongo
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
19
19
years of professional experience
Work History
Part-time Admin Assistant
Ashley Williams
07.2024 - Current
- Assisted in preparing reports and presentations, ensuring accuracy and clarity of information.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed correspondence and communication flow, maintaining professionalism in all interactions.
Admin Clerk
Bank Windhoek
07.2023 - 11.2024
- FIA compliance new accounts
- Transfer of accounts
- Vault duty when required
- Managed daily administrative tasks, ensuring smooth operations and adherence to bank protocols.
- Processed customer transactions accurately and efficiently, enhancing client satisfaction.
- Organized and maintained filing systems for essential documents, improving retrieval times.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Managed approximately 20 incoming calls, emails per day form customers and Internally
Sales Advisor
Bank Windhoek
11.2014 - 06.2023
- Maintaining and developing relationships with existing and new clients
- Cross selling
- Relieving of Sales Manager at Ondangwa Branch
- Day to Day Administration- debit and credits, reports
- Completion and administration of home loan Applications
- Applications, Installations and handling of queries of POS devices for Okahandja Branch
- Internet Banking Applications and Queries
- Provided expert guidance on financial products, enhancing customer understanding and satisfaction.
- Analyzed client needs to recommend tailored banking solutions, improving service delivery.
Enquiry Clerk
Bank Windhoek
03.2014 - 11.2014
- Responsible for attending to clients, dealing with enquiries, providing correct information and for referring clients.
- Ensuring that junior enquiry clerks are handling customer enquiries and complaints in a professional and efficient manner.
- Responsible for keeping up to date with the Bank's products and services.
- Processed customer transactions efficiently, ensuring accuracy in financial operations.
- Maintained comprehensive records of client accounts and banking activities.
Sales Support
Nedbank Namibia Ltd
11.2011 - 04.2014
- Obtaining and issuing of bank reports as well as ITC reports for all new clients.
- Handling of all internet banking queries on electronic banking products.
- Opening of new accounts (savings, cheque, etc.).
- Overdrafts and Loan Applications
- Acquisition of new clients and the retention of existing clients
- Marketing of the various Bank's products
- Maintaining and developing relationships with existing and new clients
- Proactively identified potential bottlenecks in the sales support process, implementing solutions to mitigate their impact on overall efficiency.
- Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
- Relieving Branch Administrator
- Administrating and Reconciliations of credit life applications
- Administrating Daily Reports
Enquiries Clerk
Nedbank Namibia Ltd
01.2011 - 10.2011
- The administration of cheque books.
- Issue of account statements.
- All client account enquiries
- Guaranteed/Bank cheques administration
- Daily statistics
- Attend to walk in client
- Account queries
Ledgers Clerk
Nedbank Namibia Ltd
04.2008 - 12.2010
- Capturing journals, funds transfers and standing order recalls
- Reconciliation of suspense accounts
- Return unpaid
- Filing of all data, salary lists, Banks own cheques and reports
Teller (Temporary)
Nedbank Namibia Ltd
04.2007 - 07.2007
- Responsible for withdrawals, deposits, transfers
- Balancing of daily cash
- Retention and expansion
Education
Namibia Senior Secondary Certificate -
Jan Mohr Secondary School
Windhoek01.2004
Skills
- Proficient in typing at 40 wpm
- Client relationship management
- Administrative assistance
- Customer loyalty development
- Relationship Management
- Loan Processing
- Reconciliations
- Maintaining confidentiality
- Verbal and written communication
- Financial Accuracy
- Interpersonal Skills
- Team Support
Languages
English
Afrikaans
Criminal Record
None
Personal Information
Nationality: Namibian
Health Status
Good
References
- Mr. Jonas Lukas, Branch Manager, Nedbank Rundu, JonasLU@Nedbank.com.na, 066-266900
- Beatha Hilundwa, Conformance Manager (North), Nedbank Oshana Mall, Ongwediva, Nedbank.com.na, 065-235 404
- Elizna Vorster, Branch Administrator, Bank Windhoek (Okahandja), 083 299 3244
Timeline
Part-time Admin Assistant
Ashley Williams
07.2024 - Current
Admin Clerk
Bank Windhoek
07.2023 - 11.2024
Sales Advisor
Bank Windhoek
11.2014 - 06.2023
Enquiry Clerk
Bank Windhoek
03.2014 - 11.2014
Sales Support
Nedbank Namibia Ltd
11.2011 - 04.2014
Enquiries Clerk
Nedbank Namibia Ltd
01.2011 - 10.2011
Ledgers Clerk
Nedbank Namibia Ltd
04.2008 - 12.2010
Teller (Temporary)
Nedbank Namibia Ltd
04.2007 - 07.2007
Namibia Senior Secondary Certificate -
Jan Mohr Secondary School