Jonathan Coetzee
Windhoek,Namibia
Summary
Dynamic professional with expertise in sales and retail management. Strong in customer relationship management and effective team leadership. Committed to achieving operational efficiency and business success through strategic planning. Seeking to advance into senior management roles.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Manager: Activations & Installations
Paratus Namibia
Windhoek, Namibia
08.2024 - 12.2025
- Led an operational team to deliver daily projects effectively.
- Improved service delivery efficiency by analyzing internal reports.
- Maintained accurate administrative records in line with Data Quality & Integrity policies.
- Assisted with escalated customer issues to enhance satisfaction.
- Cultivated strong relationships with stakeholders to support operational goals.
- Managed HR matters within the team, resolving personnel issues quickly.
- Prepared and monitored annual budgets to ensure financial control.
Senior Billing Officer
Paratus Namibia
Windhoek, Namibia
05.2024 - 07.2024
- Enhanced invoice accuracy by meticulously reviewing billable details.
- Generated invoices promptly, ensuring thorough verification of contract details.
- Managed billing of job cards while ensuring alignment with invoicing.
- Processed credit notes and fault reports to maintain accuracy in records.
Projects Coordinator
Paratus Namibia
Windhoek, Khomas
11.2022 - 04.2024
- Coordinated fibre projects, ensuring seamless communication among internal and external stakeholders.
- Handled 30 to 50 daily calls and emails, efficiently addressing client needs.
- Responded promptly to client queries, significantly boosting satisfaction levels.
- Collaborated with coordinators on diverse projects involving multiple products and services.
Account Manager
Tarsus Technology Group
Windhoek, Namibia
10.2021 - 10.2022
- Grew and managed client portfolio accounts, handling queries, quotes, tenders, and renewals.
- Acted as trusted advisor to enhance service and boost sales performance.
- Increased customer satisfaction through prompt and effective service delivery.
- Conducted regular account reviews to pinpoint improvement opportunities.
- Achieved or surpassed company-defined sales quotas consistently.
- Recommended brand products to encourage repeat purchases and strengthen customer loyalty.
- Selected appropriate products based on client needs and regulatory compliance.
- Managed approximately 100-150 incoming calls and emails daily from clients.
Personal Financial Advisor
Old Mutual
Keetmanshoop, Karas
02.2018 - 12.2020
- Acquired over 300 new clients through targeted prospecting and community engagement.
- Managed client accounts to identify necessary adjustments for enhanced performance.
- Increased investment value to N$12 million by delivering personalised one-on-one service.
- Developed tailored financial strategies based on comprehensive analysis of client needs.
- Advised clients on optimal portfolio allocation, investment options, and retirement planning.
Education
High School Diploma -
PK De Villiers Secondary School
Keetmanshoop 01.2004 - 12.2008
Skills
- Problem solving
- Sales expertise
- Retail sales
- Customer relationship management
- Constructive feedback
- Ethical standards
- Product knowledge
- Effective delegation
- Budget management
- KPI analysis
- Time management
- Communication skills
REFERENCES
- Bernadina, Bugs, Human Resources, 081 - 719 2862, Paratus
- Hennie, du Toit, Sales Manager, 081 - 283 9796, Tarsus Distribution
- Johan, Botma, Sales Manager, 081 - 129 0290, Old Mutual
Certification
Hazard Identification and Risk Assessment
Languages
English
Fluent
Afrikaans
Native
Affiliations
- Rugby Coaching
- Health & Safety
- Travelling
Timeline
Manager: Activations & Installations
Paratus Namibia
08.2024 - 12.2025
Senior Billing Officer
Paratus Namibia
05.2024 - 07.2024
Projects Coordinator
Paratus Namibia
11.2022 - 04.2024
Account Manager
Tarsus Technology Group
10.2021 - 10.2022
Personal Financial Advisor
Old Mutual
02.2018 - 12.2020
High School Diploma -
PK De Villiers Secondary School
01.2004 - 12.2008