Jonas Uirab
Windhoek, Khomas
Summary
Dynamic Administration Officer with a proven track record at First National Bank of Namibia, excelling in customer relations and financial reporting. Recognized for delivering exceptional service and fostering strong client relationships, while effectively managing administrative tasks. Adept at prioritizing under pressure, ensuring quality results and high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Administration Officer
First National Bank of Namibia
Windhoek, Khomas, Namibia (Remote)
05.2019 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Created, prepared, and delivered reports to various departments.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
Sales Specialist
Sportmans Warehouse
Windhoek, Khomas
11.2016 - 10.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Education
Bachelor of Accounting - Accounting And Finance
Namibia University of Science And Technology
Windhoek, Khomas, Namibia04-2027
Grade 12 -
Eldorado Secondary School
Windhoek, Namibia11-2016
Skills
- Administrative support
- Office management
- Customer relations
- Financial reporting
- Customer service
- Attention to detail
Timeline
Administration Officer
First National Bank of Namibia
05.2019 - Current
Sales Specialist
Sportmans Warehouse
11.2016 - 10.2017
Bachelor of Accounting - Accounting And Finance
Namibia University of Science And Technology
Grade 12 -
Eldorado Secondary School