Johnson Hiyova
Summary
I am a young professional male with 5years experience in the tourism industry. I have strong administration skills. I am good at maintaining confidentiality and adaptable to changing situations and confident about myself in completing my duties on my own. I am able to work with Microsoft word, outlook, Excel and PowerPoint. I also have experience in Protel Hotel software ,Hope Reservations system and Mews booking system.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Receptionist
O&L Leisure Mokuti
Etosha
03.2024 - Current
- Daily check-in and check-out of guests.
- Upselling of activities and spa treatments.
- Daily cash up.
- Switchboard operating.
- Running night audit duties and reports.
- Organized group check-ins according to prearranged plans.
- Greeted guests upon arrival and provided exceptional customer service.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Informed housekeeping staff of any special requests made by guests.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
Guest Reception Agent
Mercure Hotel
Windhoek
06.2023 - 10.2023
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
- Reviewed accounts and charges with guests during check out process.
- Transmitted and received messages using telephones or telephone switchboards.
- Arranged tours, taxis or restaurant reservations for customers.
Receptionist & Reservationist
BON Hotel
Swakopmund
12.2017 - 02.2020
- Key Peformance Areas
- Daily check in and out guest
- Daily petty cash
- Daily revenue and business on the books update
- Daily reservations for individuals and Group bookings
- Payments updates from Individuals and Travel Agents
- Marketing and Sales for Hotel and Loyalty Program
- Online Reservations on booking.com, Hotelbeds & Expedia
- Stock control of Amenities
Front of House
Onguma Safari Camps
Etosha
01.2015 - 11.2015
- Key Perfomance Areas
- Daily check in and out of guest
- Daily petty cash
- Answering front desk telephone
- Guest Relations at Bush camp
- Charge extras on guest accounts
- Rooms checks before arrivals
- Stock Control
- Greeted and talked pleasantly with customers to promote positive image for business.
Education
Grade 12 - NSSCO Obtained
Okahandja Secondary School
12.2014
Skills
- Switchboard Operation
- Account Review
- Invoicing and Billing
- Guest Registration
- Teamwork and Collaboration
- Customer Service
- Reservations Management
- Online Bookings Management
- Payment Collection
- Check In and Check Out Procedures
- Computer Skills
- Administrative Support
Timeline
Receptionist
O&L Leisure Mokuti
03.2024 - Current
Guest Reception Agent
Mercure Hotel
06.2023 - 10.2023
Receptionist & Reservationist
BON Hotel
12.2017 - 02.2020
Front of House
Onguma Safari Camps
01.2015 - 11.2015
Grade 12 - NSSCO Obtained
Okahandja Secondary School
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