JOB NDARA
WINDHOEK
Summary
Dynamic customer service professional with a proven track record at Model Food, delivering exceptional service and enhancing customer satisfaction. Skilled in inventory management and team leadership, I implemented process improvements that reduced operational costs and improved efficiency. Committed to fostering a collaborative environment while adhering to high customer service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service
Model Food
04.2025 - Current
- Collaborated with customer service team to achieve seamless customer experience.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept accurate records to document customer service actions and discussions.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Worked with customer service to handle escalated customer issues.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Communicated effectively with students and provided outstanding customer service.
- Improved customer retention rates by implementing targeted customer service initiatives.
Inventory
Model Food
12.2019 - Current
- Streamlined inventory management for optimal stock levels, reducing excess inventory costs.
- Provided support during inventory planning cycles, ensuring adequate stock levels were maintained while avoiding excess or obsolete inventory buildup.
- Answered phones, ordered inventory products, and organized workplace.
- Reduced inventory costs through effective demand planning strategies and efficient inventory management.
- Reduced product retrieval time with streamlined inventory management practices.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Managed inventory of supplies, tools, and replacement parts to maintain adequate stock levels for efficient workflow while minimizing expenses related to excess inventory.
- Optimized inventory levels through precise forecasting and close collaboration with supply chain partners, minimizing stockouts and excess inventory costs.
- Optimized inventory management processes by implementing forecasting tools and demand planning techniques, reducing stockouts and excess inventory costs.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Improved warehouse efficiency by implementing effective inventory management systems.
- Maintained dental supply inventory by checking stock to determine inventory level.
- Maintained departmental equipment inventory and maintenance agreements.
- Analyzed and managed inventory levels to maximize order fill rates and inventory turns.
- Helped reconcile inventory counted verses documented ERP system inventory to resolve discrepancies.
- Created and updated regular inventory reports and records.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Tracked merchandise damages to document inventory loss.
- Safeguarded inventory accuracy through meticulous tracking and reporting procedures.
Supervisor
Model Food
05.2019 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented process improvements, enhancing operational efficiency and productivity.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Led team meetings to communicate goals, expectations, and performance feedback.
- Monitored production schedules, adjusting workflows to meet demand fluctuations.
- Developed training programs for new hires, promoting skill development and retention.
- Evaluated employee performance, identifying areas for improvement and recognition opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Acting Floor Admin Manager
Model Food
07.2023 - 12.2023
- Oversaw administrative operations to enhance efficiency and streamline office procedures.
- Managed team performance through targeted training and development initiatives.
- Implemented process improvements to reduce operational costs and increase productivity.
- Developed and maintained effective communication channels across departments to support collaboration.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Met department budgets by monitoring and reporting on office expenses.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
Receiving Clerk
Model Food
01.2022 - 11.2023
- Oversaw receiving operations, ensuring accurate documentation and inventory management.
- Implemented best practices for quality control and damage prevention during incoming shipments.
- Trained new staff on proper receiving procedures and safety protocols.
- Coordinated with suppliers to resolve discrepancies in shipment quantities and product quality.
- Conducted regular audits of received goods to maintain accuracy and compliance with company standards.
- Enhanced workflow efficiency by reorganizing storage areas for optimal accessibility of materials.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Double-checked cargo inventories and documentation for accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Education
No Degree -
Grootfontein Senior Secondary School
Grootfontein11-2014
Skills
- Plumbing customer service
- Residential customer service
- Delivers exceptional customer service
- Strong customer service
- Customer service support
- Customer service and care
- Adherence to high customer service standards
- Exceptional customer service
- Customer service and satisfaction
Certification
Customer Service
Employee Of the Month x3
Employee of The year x1
Overall Winner in all 19 Model Food Store
Timeline
Customer Service
Model Food
04.2025 - Current
Acting Floor Admin Manager
Model Food
07.2023 - 12.2023
Receiving Clerk
Model Food
01.2022 - 11.2023
Inventory
Model Food
12.2019 - Current
Supervisor
Model Food
05.2019 - Current
No Degree -
Grootfontein Senior Secondary School
Playing Soccer
I am a person who like playing and organizing sport special when its come to retail.