Joaquim Chiqueio

• Hired, trained and evaluated 20 distribution techs to meet department targets.
• Increased efficiency and effectively supervised 2 team members to ensure optimal productivity.
• Introduced mandatory, ongoing safety training, reducing facility accidents by 10%.
• Cultivated member loyalty by delivering flawless service to foster client retention.
• Administered dispatch documentation requirements to existing and new destinations, ensuring constant compliance with international customs regulations.
• Organized financial reporting, scheduling and inventory systems to enhance productivity.
• Generated over N$17600 in a month sales through excellent customer rapport while increasing sales by 60% over previous ownership.
• Built strong relationships with couriers and freight forwards, negotiating rates that led to 40% reduction in shipping cost.
• Implemented new systems, resolved performance issues and expanded processes to meet diverse needs.

• Educated managers on complex nuances associated with foreign nationals to support recommended solutions that met individual and business needs.
• Led and offered consultation and guidance to business units to support PERM process.
• Managed refugee and asylee education projects by fundraising and developing program opportunities.
• Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
• Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
• Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
• Worked with public and private agencies to refer and educate immigrants on laws, community resources and options for various needs.
• Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
• Built effective relationships with business partners to facilitate immigration program activities.
• Formulated trial techniques specifically pertaining to each case.
• Interpreted laws, rulings and regulations for individuals and businesses.
• Minimized risk exposure through careful advice on business operations and strategic plans.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Supported clients with business analysis, documentation and data modeling.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Developed effective improvement plans in alignment with goals and specifications.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained files, records and chronologies of entry activities.
• Reviewed completed work for compliance with regulations.
• Organized, sorted and checked input data against original documents.
• Applied data entry knowledge skills to resolve indecipherable or garbled messages.
• Evaluated source documents to locate needed information.
• Corrected data entry errors to prevent duplication or data degradation.
• Added documents to file records and created new records to support filing needs.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

• Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
• Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
• Replicated flow, style and overall meaning of original texts.
• Reviewed final work to spot and correct errors in punctuation, grammar and translation.
• Provided verbal summaries of non-English documents to diverse audiences.
• Translated documents for research departments, supporting data collection and reporting.
• Used translation software to verify complex terms and expedite communication process.
• Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
• Translated business websites to support international expansions.
• Repeated and restructured complex translations to optimize understanding.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 99% accuracy.
• Increased kitchen efficiency 85% by streamlining processes, reducing waste and mentoring team members on proper procedures.

• Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
• Sourced vendors for special project needs and negotiated contracts.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Organized and managed programmed development from conception through successful execution.
• Evaluated employee records and productivity to complete over 2 employee evaluations per quarter
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

I

• Managed accounts, ensuring continued customer loyalty through outstanding service.
• Enhanced territory operations with successful cold-calling of area business leaders and establishment of favorable contracts.
• Maximized business potential by providing excellent customer service and ensuring 50% client retention.
• Trained and mentored 3 new sales representatives each 2 to 3 months.
• Set up appointments with potential and current customers to discuss new products and services.
• Efficiently solved complex problems that impacted management.
• Helped resolve client problems quickly with superior customer service.
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Used consultative sales approach to understand and meet customer needs.
• Utilized effective communication and active listening skills to create client rapport to grow profitability.