Joao Fellas
Swakopmund, Erongo,ER
Summary
Accomplished Tourism Coordinator at Desert Explorers Cc, adept in travel coordination and multilingual communication. Streamlined reservation processes, significantly enhancing guest satisfaction. Excelled in training staff and mentoring apprentice guides, leveraging destination knowledge and public speaking skills to elevate tourist experiences. Successfully managed groups up to 50, fostering positive relationships and memorable tours.
Overview
6
6
years of professional experience
Work History
Tourism Coordinator
Desert Explorers Cc
05.2018 - Current
- Coordinated transportation logistics for guests, ensuring seamless travel experiences during their visits to the region.
- Streamlined processes for managing reservations, ensuring timely bookings and reducing customer wait times.
- Organized training sessions for staff members to improve their knowledge of local attractions, enhancing service quality for tourists.
- Provided exceptional customer service by addressing visitor inquiries promptly and accurately, earning positive reviews from satisfied guests.
- Analyzed visitor feedback data, identifying areas requiring improvement and implementing necessary changes to enhance guest satisfaction levels.
- Increased tourist satisfaction through effective coordination of services and activities.
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 50 people on scheduled tours.
- Sustained friendly, courteous communications with visitors throughout each tour.
- Greeted guests warmly and explained what to expect on travel tours.
Skills
- Destination knowledge
- Multilingual Communication
- Tour Guiding
- Cash Handling
- Safety Procedures
- Training and mentoring
- Public Speaking
- Group Oversight
- Travel Coordination
- Lodging Accommodations
Languages
English, Portuguese
Native language
Afrikaans
Intermediate
B1
Timeline
Tourism Coordinator
Desert Explorers Cc
05.2018 - Current
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