Jo-Anne Crossman
Windhoek
Summary
Seasoned Business Executive with robust experience in overseeing daily operations, strategic planning and staff management. Proven skills in conflict resolution, organizational development and team leadership have been pivotal in fostering productive working environments. Previous roles demonstrate a consistent track record of improving operational efficiency and driving high standards of compliance. Strengths include exceptional communication skills, project management abilities and adeptness in policy implementation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Principal Officer
Namibia Medical Care
Windhoek
11.2023 - Current
- Managed governance and compliance to align operations with long-term objectives of the Fund.
- Implemented and monitored strategic initiatives to enhance overall performance.
- Streamlined operational efficiency through effective administrative functions.
- Negotiated and managed contracts to optimize service delivery.
- Engaged stakeholders to foster collaboration and address needs.
- Oversaw management of office staff to ensure productivity and effectiveness.
- Controlled finances to maintain budget integrity and resource allocation.
Chief Commercial Officer
Methealth Namibia Administrators
Windhoek
09.2021 - 10.2023
- Drove financial growth by achieving targets through marketing initiatives.
- Enhanced customer retention for Bankmed, PSEMAS, and NMC medical aid funds.
- Stimulated customer growth for NMC Medical Aid Fund through targeted strategies.
- Fostered a high-performance culture across 27 employees in four departments.
- Cultivated stakeholder engagement to advocate for Methealth Namibia Administrators' interests.
- Managed departmental budgets to ensure fiscal responsibility and efficiency.
- Oversaw implementation and monitoring of regulatory compliance across all operations.
Business Development Manager: Wealth
Momentum Namibia
Windhoek
03.2018 - 08.2021
- Established Momentum Wealth in Namibia, achieving N$165 million in assets under management by August 2021.
- Trained staff and financial advisors on systems and product knowledge to enhance performance.
- Engaged stakeholders across the industry to promote Wealth Namibia's interests.
- Managed budget effectively to support business growth initiatives.
- Drove sales efforts to consistently meet established targets.
- Ensured compliance with regulatory requirements throughout operations.
- Conducted product research and adjusted offerings based on market needs.
- Built and maintained strong relationships with financial advisors for collaborative success.
Fund Relations Executive
Methealth Namibia Administrators
Windhoek
07.2011 - 02.2018
- Managed fund operations for Namibia Medical Care and Bankmed Namibia, ensuring regulatory compliance.
- Cultivated client relationships with stakeholders, enhancing engagement and satisfaction.
- Attended Board of Trustee meetings, providing comprehensive reports on fund performance.
- Submitted monthly financial reports to funds, maintaining accuracy and timeliness.
- Engaged in industry-related meetings, contributing insights on regulatory developments.
- Executed marketing initiatives including public relations, advertising, and promotional activities for the funds.
- Oversaw sponsorships, donations, and corporate social responsibility projects.
- Directed annual communications and marketing plans for funds, improving outreach strategies.
Sole Owner and Image Consultant
The Image Consultancy
Windhoek
05.2010 - 06.2011
- Founded Closed Corporation in 2010 as sole owner and image consultant.
- Drove sales growth through targeted marketing strategies.
- Conducted workshops for corporate clients and groups to enhance skills.
- Managed financial operations to ensure profitability and sustainability.
- Oversaw daily operations to maintain efficiency and effectiveness.
- Cultivated networking opportunities to expand business reach.
- Compiled reports to provide insights on performance metrics.
- Executed marketing initiatives to boost brand visibility.
Corporate Communications & Relations Executive
Methealth Namibia Administrators (PTY) Ltd
Windhoek
04.2005 - 04.2010
- Managed fund operations and statutory duties for Bankmed Namibia.
- Executed public relations activities, including advertising and marketing for Bankmed, NMC, and Methealth.
- Coordinated media liaison efforts to enhance organizational visibility.
- Drafted, compiled, and distributed correspondence to members and service providers.
- Planned and executed special events for the organization and Bankmed Namibia.
- Oversaw sponsorships, donations, and corporate social responsibility initiatives.
- Ensured brand consistency across all printed, visual, and audio materials.
- Issued electronic newsletters to service providers, members, and staff.
Senior Accounts Executive: Namibia
Global Choices Promotions Namibia (PTY) Ltd
Windhoek
11.2003 - 02.2005
- Managed operations for all existing loyalty programmes to ensure seamless execution.
- Coordinated marketing efforts to attract new clients to loyalty programmes.
- Organized and managed client events related to loyalty programmes.
- Delivered presentations to clients’ members about loyalty programme benefits.
- Oversaw all marketing and public relations activities for Global Choices Promotions and its clients.
- Developed and managed yearly budget and marketing expenditures for company.
- Monitored financial aspects, including payments and accounts receivable.
- Provided strategic assistance on business processes and administration to executive directors.
Sales Executive
Jet-x Couriers
Windhoek
07.2001 - 11.2003
- Acquired new clients and maintained relationships with existing clients as Sales Executive.
- Promoted to Manager: Marketing, overseeing branding and marketing initiatives.
- Coordinated public relations activities to enhance company visibility.
- Managed employee dress code and uniform standards for professional representation.
- Fostered strong relations with staff and clients to improve collaboration.
- Organized events to promote brand engagement and client interaction.
- Coordinated sponsorships to support marketing objectives and community involvement.
- Provided operational support to fellow managers to optimize team efficiency.
Sales Executive and Office Manager
LR PLASTICS (PTY) LTD
Windhoek
09.2000 - 06.2002
- Promoted sales and marketing of LR Plastics products to enhance market presence.
- Maintained relationships with existing clients to ensure satisfaction and retention.
- Oversaw dispatching and receiving of new products to streamline inventory management.
- Managed warehouse operations, ensuring optimal organization and maintenance standards.
- Coordinated local deliveries to clients, ensuring timely service.
- Traveled extensively throughout Namibia for client engagement and market exploration.
- Prepared and submitted reports to track performance metrics and business growth.
- Administered branch budget to optimize financial resources.
Education
Master of Business Administration -
University of Stellenbosch Business School
Cape Town01.2018
Senior Certificate - Matric
Windhoek High School
Windhoek01.1999
Skills
- Governance and compliance
- Strategic planning & implementation
- Stakeholder engagement
- Management & leadership
- Innovative thinking and problem resolution
- Operational excellence & financial management
Certification
- Master of Business Administration Foundation Programme | University of Stellenbosch Executive Development | Cape Town, 2018
- Labour Relations Programme | Labour Solutions Corporation | Windhoek, 2017
- Management Empowerment | CO Holdings | Windhoek, 2009
- GEM Management Development Programme | CO Holdings | Windhoek, 2008
- Report Writing Skills | CO Holdings | Windhoek, 2008
- Managing Conflict | CO Holdings | Windhoek, 2007
- Supervisory Skills for Team Leaders | CO Holdings, Windhoek, 2007
- Presentation Skills | CO Holdings, Windhoek, 2007
- The Patterson System of Job Evaluation | CO Holdings Windhoek 2007
- Crisis Communication | Public Relations Institute of Southern Africa (PRISA), Windhoek, 2006
- Pro-Active Communication | PRISA, Windhoek, 2006
- Basic Principles of Public Relations | PRISA, Windhoek, 2006
- Business Communication | Polytechnic, Windhoek, 2006
- Advanced level Adobe Corel Draw | Bema College, Windhoek, 2005
- Protocol, Social Etiquette and Public Relations | CO Holdings, Windhoek 2005
- Writing for Publication | PRISA, Windhoek 2005
References
- Mark Spath | Chairperson | Namibia Medical Care | +264 812 867 938
- Beth Clayton, Chief Operations Officer | Methealth Namibia Administrators | +264 61 287 6000
- Frederik van Zyl | Executive Officer | Momentum Metropolitan Namibia | +264 811 412 780
Affiliations
- Chairperson of the Independent Principal Officer's Forum from November 2023 to date.
- Chairperson of the NAMAF Principal Officer's Forum from November 2023 to date.
Accomplishments
- Improved the surplus of NMC from the 2023 to the 2024 financial year by 81.02%
- Increased reserves of NMC by 40% from 2023 to 2024.
- Improvement of the reserve level from 23.6% in 2023 to 34.7% at the end of 2024.
- Established Momentum Wealth in Namibia as a new business, implementing systems, training staff and growing the Assets under Mangement to 165 million in 3 and 1/2 years.
Timeline
Principal Officer
Namibia Medical Care
11.2023 - Current
Chief Commercial Officer
Methealth Namibia Administrators
09.2021 - 10.2023
Business Development Manager: Wealth
Momentum Namibia
03.2018 - 08.2021
Fund Relations Executive
Methealth Namibia Administrators
07.2011 - 02.2018
Sole Owner and Image Consultant
The Image Consultancy
05.2010 - 06.2011
Corporate Communications & Relations Executive
Methealth Namibia Administrators (PTY) Ltd
04.2005 - 04.2010
Senior Accounts Executive: Namibia
Global Choices Promotions Namibia (PTY) Ltd
11.2003 - 02.2005
Sales Executive
Jet-x Couriers
07.2001 - 11.2003
Sales Executive and Office Manager
LR PLASTICS (PTY) LTD
09.2000 - 06.2002
Master of Business Administration -
University of Stellenbosch Business School
Senior Certificate - Matric
Windhoek High School
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