Summary
Overview
Work History
Education
Skills
Certification
References
Contact Information
BusinessAnalyst

JESSICA GERTZE

Business Support Officer | Banking
Windhoek, Khomas

Summary

Dynamic professional with recent banking experience at Bank Windhoek. Proven track record in enhancing operational efficiency and fostering stakeholder relationships. Adept at compiling reports and presentations, driving process improvements, and delivering exceptional administrative support to executives. Committed to achieving organizational goals through strategic planning and execution.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Business Support Officer

Bank Windhoek
Windhoek, Namibia
03.2025 - Current
  • Provide high-level administrative support to the Executive, Business Banking, as well as the Business Banking team and Retail Banking network.
  • Provide general administrative support, such as managing expenses, processing invoices, prepare and present presentations at various platforms.
  • Data collection, market research, analysis, reporting and provide recommendation for product and process improvement.
  • Product and procedure development, review and training.
  • Confidentiality: Handle sensitive and confidential information with discretion and professionalism. Maintain confidentiality of executive discussions, decisions, and documents.
  • Communication: Act as the primary point of contact between the executive and internal/external stakeholders, newsletter drafting, marketing liaison and campaign drive.
  • Information Management: Organize and maintain executive files, documents, and records.
  • Meeting, conference and workshop coordination.
  • Relationship Management: Build and maintain positive relationships with internal and external stakeholders, including colleagues, clients, vendors, and partners.
  • Prepare and update the monthly Business Banking reporting for the Commercial and SME segments
  • Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
  • Streamlined internal communications by creating clear channels for information sharing among team members.
  • Collaborated with cross-functional teams for the successful execution of strategic initiatives.

Office Manager

Namibia Medical Care
11.2021 - Current
  • Oversee daily office operations, manage departmental processes, and monitor project progress.
  • Handle media relations and PR across social media platforms.
  • Assist in strategic planning, providing feedback and reports to the board.
  • Collect and review reports for submissions to NAMFISA.
  • Manage third-party agreements and ensure compliance with relevant Acts and standards.
  • Maintain leased properties and negotiate renewals.
  • Act as HR liaison for compliance, training, and development.
  • Review and align company policies and procedures with current operations.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Personal Assistant: Principal Officer

Namibia Medical Care
11.2019 - 10.2021
  • Provide administrative support to the Principal Officer, Fund Office, and Board of Trustees.
  • Manage all meeting administration, including drafting minutes, approving and implementing resolutions, and distributing documents per the Board Charter.
  • Plan and organise staff and Board retreats and annual general meetings.
  • Verify and reconcile invoices, manage budget responsibilities, and oversee board remuneration.
  • Handle general office administration, including statutory document upkeep, staff management, HR facilitation, and event coordination.
  • Ensure compliance in tender administration, including receipt, storage, and preparation of tender documents for adjudication.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.

Sales Representative: Hospitality, Gas & Welding (Retail)

Afrox Namibia
09.2018 - 10.2019
  • Focus on sales of LPG, welding, and gas consumables.
  • Design and implement account plans for major hospitality clients.
  • Manage and maintain client database.
  • Target new business through gap analysis.
  • Conduct regular safety audits and training on LPG handling.
  • Manage company assets and ensure ROI and safety objectives.
  • Oversee client portfolio debt management and conduct pricing reviews.
  • Contribute to the country's SHEQ program.

Executive Assistant to the Managing Director

Afrox Namibia
02.2016 - 08.2018
  • Provide strategic administrative support to the MD and department heads.
  • Lead ISO 9001:2015 Quality Management Systems training and implementation.
  • Develop and execute site safety roll-out plans.
  • Prepare documents, meeting packs, reports, and presentations; handle logistics, catering, and travel arrangements.
  • Assist HR with new staff orientation, medical aid, training schedules, and bookings.
  • Maintain statutory documents, office supplies, and oversee cleaning staff.

Executive Assistant to the CEO

POWERCOM (PTY) LTD T/A LEO (TN mobile)
03.2012 - 01.2016
  • Provide strategic administrative support to the CEO, MD, and department heads, managing meetings, calendars, and travel arrangements.
  • Handle visa processes for expatriates and manage priority communications for the CEO.
  • Develop and execute site safety roll-out plans.
  • Prepare documents, meeting packs, reports, and presentations; handle logistics, catering, and travel arrangements.
  • Take, transcribe, and distribute Exco minutes; coordinate post-meeting action plans.
  • Assist HR with new staff orientation, medical aid, training schedules, and bookings.
  • Provide administrative support for specialist projects and to the Company Secretary.
  • Maintain statutory documents, office supplies, and oversee cleaning staff.
  • General office management and miscellaneous duties as assigned by the CEO and senior executives.

Personal Assistant to the Head of Strategic Marketing

First National Bank of Namibia
08.2008 - 02.2012
  • Provide comprehensive administrative support to the HOD, including calendar management, travel, and accommodation arrangements.
  • Manage frontline reception and support for five senior managers.
  • Plan and coordinate product launches, internal and external campaigns, and marketing events.
  • Engage in FNB foundation activities and stakeholder engagements.
  • Serve as teleprompt training official for in-house staff and client advertorials.
  • Actively listen to customers, handle concerns promptly, and escalate major issues.
  • Manage, receive, and process stock into the inventory management system for the in-house shop.

Debtors Clerk

Prima Agencies
08.2006 - 07.2008

Education

Advanced Project Management

University of Cape Town
01-2024

BBA - BUSINESS ADMINISTRATION

MANCOSA
01.2022

GRADE 12 CERTIFICATE -

WEST SIDE HIGH SCHOOL
01.2006

Skills

  • Statutory Compliance Management
  • Analysing
  • Interpreting
  • Compiling reports
  • Presentations
  • Regulatory submissions
  • Strong communication
  • Presentation skills
  • Proficient in MS Office
  • Business writing
  • Policy drafting
  • HR facilitation
  • Project Management
  • Supervisory skills
  • Coaching skills
  • Dispute resolution Management
  • Customer service decision making
  • Customer service
  • Office management
  • Organizational skills
  • Data entry
  • Document management
  • Relationship building

Certification

  • Drivers License Code B
  • Compliance and Regulatory Training - LIMMS
  • Executive Management Secretary Training - BizWomen (Women in Business), Johannesburg, South Africa
  • Events Planning - Public Relations Institute of Southern Africa (PRISA), Johannesburg, South Africa

References

  • Ms. Vincia Cloete, Corporate Governance / Legal, +264 85 551 0492, PowerCom (Pty) Ltd t/a Leo (TN mobile)
  • Ms. Ellis Mieze, Strategic Sales Manager, +264 81 157 2914, Afrox Namibia
  • Ms. Jo-Anne Crossman, Principal Officer, Namibia Medical Care, +264 81 127 8712
  • Mr. Stanley B Similo, Director General: NBC, +264 85 555 2222, mjantjies@nbc.na/ssimilo@nbc.na, PowerCom (Pty) Ltd t/a Leo (TN mobile)
  • Mr. Daniel Motinga, Head Public Sector RMB and FNB Namibia, First National Bank of Namibia, +264 81 279 9298
  • Mr. Bolle Hans, Private Banker, First National Bank of Namibia, +264 81 122 7521

Contact Information

jessicamgertze@gmail.com

+264 81 289 8824

Similar Profiles

CREATE PROFILE
JESSICA GERTZEBusiness Support Officer | Banking