Jesline Tjipekapora Tjitjo

Handling incoming customer calls to provide support, answer questions, and resolve issues related to products or services. Providing accurate information, processing orders, and documenting interactions. Use predefined scripts and follow company guidelines for customer interactions. Follow up with customers to ensure their issues have been fully resolved. Troubleshoot problems, handle complaints and work to de-escalate difficult situations.

Handle passenger complaints and issues, and monitor service quality to ensure passenger satisfaction. Maintain inventory of onboard supplies and equipment. Prepare and submit reports on crew performance, incidents, and service quality. Ensure all safety and security regulations and airline policies are followed. Plan workloads, Rotas and tasks for Team members.