Jennifer Kastoor
Windhoek
Summary
Finance professional with proven track record in maintaining precise financial records and ensuring compliance with accounting standards. Streamlined bank reconciliation processes, enhancing transparency and accuracy by producing detailed reports on Cash-In-Transit Accounts, Cash Accounts and Financial performance of Mobile Homes. Known for fostering collaborative environments and achieving timely results. Reliable team player with strong analytical skills, proficiency in utilizing accounting software and collaborating effectively with cross-functional teams.
Overview
18
18
years of professional experience
Work History
Assistant Accountant: Mobile Home Operations
MTC Namibia
09.2015 - Current
- Reconciliation of cash-ups and bank statements, ensuring accurate financial tracking and reporting
- Capturing and processing bank transactions in the financial system (IFS)
- Creating reports on cash-in-transit, bank reconciliations, Cash Accounts to ensure optimum financial reporting, performance and transparency
- Reviewing daily cash-up control cards from Mobile Homes to track and control financial operations effectively
- Collaborating with Mobile home Supervisors, and Advisors to finalize various Reconciliations and ensure operational accuracy
- Supported audit preparation efforts by compiling relevant Reports and addressing auditor inquiries promptly.
- Assisting in the facilitation of refunds and guiding personnel on transaction processing
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
Finance – Temp- Assistant Accountant: Administration
MTC Namibia
03.2015 - 09.2015
- Providing administrative assistance and general office duties, processing invoices and preparing deposits
Customer Contact Centre Agent and Care Taker
MTC
08.2012 - 02.2015
- Enhanced customer satisfaction by promptly addressing customer concerns and providing accurate information on MTC products and services.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enquiries Co-Ordinator and Treasury Custodian
FNB Namibia
09.2011 - 07.2012
- Overseeing the smooth operations of the enquiries department and managing the cash that goes in and out of the vault
- Ensuring that vault is properly locked at all times
- Creating a welcoming atmosphere for regular and new bank clients alike
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Check Clerk: Customer Service Consultants
FNB Namibia
06.2010 - 09.2011
- Checking the work done by the Service consultant to ensure correctness of data captured and verifications
- Analyzing daily bank reports
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Enhanced customer service with timely and accurate information when handling inquiries.
Service Consultants
FNB Namibia
06.2009 - 05.2010
- Cross-selling of bank products and services, resolving customer queries and complaints, maintain and growing strong customer base
- Opening of accounts, issuing of bank cards
Enquiries officer
FNB Namibia
07.2008 - 06.2009
- Cross-selling bank products and services, resolving customer queries and complaints, maintain and growing strong customer base
- Issuing of bank statements, bank confirmation letters and cheque books
Telling Officer
FNB Namibia
10.2007 - 06.2008
- Receiving working cash for the day, verifying it before start of shift, validating deposits and processing withdrawals
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Education
Business and Management development program -
GIBS Business School (Gordon Institute of Business Science)
01.2022
Post Graduate Diploma - Business Administration
University of Namibia
Windhoek01.2015
Bachelor of Technology - Accounting and Finance
Namibia University of Science And Technology
Windhoek01.2009
Secondary Education -
Windhoek High School
Windhoek01.2003
Skills
- Team leadership
- Communication
- Interpersonal Intelligence
- Customer Service
- Numerical Skill
- Technical Skills
- Financial Systems
- Administration
- Account reconciliation
- Financial reporting
Reference
Mrs. Charmaine Shivangulula
Management Accountant
CShivangulula@mtc.com.na
264811002173
0612802824
Mr. Viv Tuneeko
Manager Contact Centre
VTuneeko@mtc.com.na
061 280 2321
264811002085
Mr. Raymond Cloete
Chief Human Capital Officer
rcloete@mtc.com.na
264811002049
Timeline
Assistant Accountant: Mobile Home Operations
MTC Namibia
09.2015 - Current
Finance – Temp- Assistant Accountant: Administration
MTC Namibia
03.2015 - 09.2015
Customer Contact Centre Agent and Care Taker
MTC
08.2012 - 02.2015
Enquiries Co-Ordinator and Treasury Custodian
FNB Namibia
09.2011 - 07.2012
Check Clerk: Customer Service Consultants
FNB Namibia
06.2010 - 09.2011
Service Consultants
FNB Namibia
06.2009 - 05.2010
Enquiries officer
FNB Namibia
07.2008 - 06.2009
Telling Officer
FNB Namibia
10.2007 - 06.2008
Business and Management development program -
GIBS Business School (Gordon Institute of Business Science)
Post Graduate Diploma - Business Administration
University of Namibia
Bachelor of Technology - Accounting and Finance
Namibia University of Science And Technology
Secondary Education -
Windhoek High School
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